Customer Care Agent null

Your role

DNV is currently seeking a talented and ambitious Customer Care Agent to help drive engagement for their diverse range of Software Solutions offerings. The candidate will be located in India - Pune (partly Home Office) and will report directly to the Head of Customer Care.

As a Customer Care Agent at DNV, you will:

• First point of contact for all our customer needs in terms of holistic and professional support and advice as 1st level support agent.
• Managing incoming customer concerns from the phone, live chat, and web channels.
• Proactively communicate with the hierarchy in case of problems and implement adapted corrective actions.
• Participate in the training of existing customers and transfer knowledge and know-how.
• Ensure the continuity of service (you could have, occasionally and partially, replace your superior).
• Maintaining and adding customer data in our ERP and CRM systems.
• Participate in the implementation of projects in collaboration with the clients.

About you

What you'll need

Experience:

• Previous experience in customer support is a plus.
• Proficiency in database management systems, including SQL Anywhere, MS SQL, and MySQL.
• Familiarity with ticketing systems such as EcholoN and Salesforce is highly advantageous.

Skills:

• Exceptional communication skills.
• Team-oriented with a strong ability to collaborate effectively to meet company objectives.
• Customer-centric mindset with a dedication to delivering outstanding service.
• Fluent in English.
• Strong grasp of Microsoft Windows operating systems and their features.
• Comprehensive understanding of IT environments, including Microsoft Windows, Virtual Machines, and Remote Desktop.

Benefits

What DNV offers

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
• Medical benefits ( Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Program)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
• Company bonus/Profit share.

Training & development

Their training and development program follows the 70/20/10 model: 70% through hands-on tasks and diverse projects, 20% via collaboration and mentoring, and 10% through formal education. You'll gain skills from real-world projects, receive expert mentoring, and engage in formal training, all while contributing to impactful solutions that make the world safer, smarter, and greener.

Career progression

Individuals have the opportunity to build a long-term career and shape it according to personal motivation, rather than following predefined paths. They are supported in exploring diverse career and learning opportunities, transitioning between teams or locations, and participating in various projects. Additionally, there is the chance to complement on-the-job training with formal education.

Sources

The following sources were used in researching this page:

• jobs.dnv.com/job-search/
• jobs.dnv.com/locations/india
• youtube.com