Dunzo
Customer support Quality Auditor null
Bangalore
Opportunity Expired
We are looking for fresh talents to join our organization!
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Geotechnical Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medical & Health Sciences (all other)
Medical Technology
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Nursing
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Physiotherapy & Rehabilitation
Podiatry
Psychology & Counselling
Public Health
Radiography
P
Architecture & Interior Design
Building & Construction
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics
Sciences (all other)
Spatial Science
Veterinary Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
Working rights
Read moreResponsibilities
- Conduct regular Day on Day audits on chats/calls/emails
- Provide coaching to advisors/agents to improve their quality of conversation with customers
- Ensure timely feedback is provided to the agents through mail/internal tools
- Conduct refresher training, huddles and hygiene checks on chats/calls/Emails
- Work with Managers to create an efficient auditing process
- Prepare pre-reports and analysis for the Quality manager to work on
Requirements
- Strong analytical and communication skills.
- Quality knowledge is preferred.
- Proven ability to meet deadlines and a high level of commitment toward deliverables.
- Stakeholder and project management.
- Problem-solving mindset.
- Self-starter.
- Minimum one year of relevant experience preferred.
- Knowledge of Six Sigma is preferred
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
From an Institution in
- India
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Work rights
The opportunity is available to applicants in any of the following categories.
India
Indian Temporary Work Visa
Indian Citizen
Indian Permanent Resident