Analyst Infrastructure Services null

Your role

Essential job functions

• Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

About you

Basic qualifications

• Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.

Requirements and skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work environment

• Work from the Office is mandatory.
• This job role requires working rotational/night shifts.

Compensation & benefits

As an Analyst Infrastructure Services, you will receive a salary per annum of around INR 230,000 to INR 500,000 as well as the following benefits:

• Modern Workspaces
• Inclusive and Diverse Culture
• Employee Resource Groups (ERGs)
• Employee Development Opportunities

To know more, watch this video:

Training & development

DXC Technology offers a comprehensive employee development program, including the DXC Learning platform, which provided over 4 million learning hours in 2022. The DXC Technologist Reskilling program has advanced the training of over 31,100 employees in next-generation technologies, while the Global Innovation and Delivery Centers foster collaboration with customers to develop innovative solutions. Additionally, programs like SheLEADS@DXC support leadership development for women, enhancing skills in business insights, networking, and personal branding.

Career progression

Based on employee reviews, DXC Technology offers strong learning opportunities and resources for career growth, including certifications like Azure and AWS with 100% funded vouchers. While management provides support for career development, some employees note that career progression can be slow, with fewer opportunities for rapid advancement.

Sources

The following sources were used in researching this page:

• dxc.com/us/en/about-us/inclusion-and-diversity
• dxc.com/us/en/about-us/corporate-responsibility/community-and-people-impact
• ambitionbox.com/salaries/dxc-technology-salaries/infrastructure-services-analyst?campaign=CS_desig_table
• ambitionbox.com/reviews/dxc-technology-reviews
• youtube.com