DXC Technology is a Fortune 500 global IT services leader. There are more than 130,000 people in 70-plus countries who are entrusted by their customers to deliver what matters most. They use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.
Your role
As part of the role your responsibilities include;
Coordinating daily work of the team in order to meet SLA levels.
Monitoring the results especially against the SLA levels and internal metrics, taking improvement actions whenever needed.
Managing the holidays and back-up structure to ensure the service continuity.
Identifying and solving operational problems.
Working on improving productivity of the team.
Cooperate fully during internal and external audits.
Spread out and promote company corporate culture and fiscal discipline as would in its own business.
Comply with company ethical standards while executing daily functions.
Fulfill other tasks given by the management.
Effective business communication, particularly with regard to:
Communicate all relevant information and enquires to the appropriate person/teams.
Supporting the team in resolving more difficult or complex queries.
Liaise with appropriate teams (e.g. CRC, Bank operations teams, Payment team, collection & other internal stake holders business, client, IT …) to address/solve issues; follow on learning, changes; leveraging/best practice sharing
Escalate queries/issues in the timelines and guidelines provided
Working on maintaining high level of service delivery:
Ensuring the process documentation (SOP) is up-to-date and log of changes is maintained.
Knowledge sharing with the team members, highlighting the recent process changes.
Creating and improving the training materials for the team.
Delivering process training for new joiners.
Managing certification process – creating/improving the documentation and certifying the team members on a timely basis.
Training, development & rotations
They offer a variety of graduate opportunities across several role types that are designed to match your tertiary background, skillsets, and career aspirations. They are determined to help you find what you truly love, learn things you never thought you would, and develop skills beyond “just I.T” to excel in your role and all aspects of your business. They offer
Opportunities to collaborate with senior leaders on various projects
Ongoing training and development
A people manager and buddy to help guide and support you from Day 1.
Salary & benefits
The annual salary for the role ranges from INR 2.1 to 3.9 LPA (Source: Ambition Box). Listed below are some benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Gymnasium
Health Savings Account
Flexible Spending Account
Free Transport
Accidental Death & Dismemberment Insurance
Supplemental Life Insurance
Career progression
At DXC, they invest in the progress of employees. These investments include:
DXC Technologist Reskilling is a program that has helped more than 31,100 of its employees complete advanced training in next-generation technologies and approaches, including agile development, cloud, and virtualization.
DXC Global Innovation and Delivery Centers, where the employees work with customers to co-develop innovative solutions to pressing business problems.
DXC Technology Awards and DXC Tech Honors, encourage their employees to engage in innovative thinking, advanced technology expertise, and future-ready solutions for their clients.
Work-life balance
They have flexible work timings. Work days are usually from Monday to Friday with flexible work timings.
Culture & vibe
DXC Technology is committed to a diverse and inclusive corporate culture. They embrace diversity not only because it is the right thing to do, but because it is good for business. Diversity is at the core of its ability to serve its customers and shareholders, and it strengthens its reputation as the employer of choice in the IT industry and beyond. It has an inclusive and enriching environment that attracts and retains the best people as a team effort.
How to apply
To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.
Work rights
The opportunity is available to applicants in any of the following categories.