Associate Professional Technical Support null

About DXC Technology

DXC Technology is a Fortune 500 global IT services leader. There are more than 130,000 people in 70-plus countries who are entrusted by their customers to deliver what matters most. They use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship.

Your role

• Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
• Coordinates, and conducts install, move, add, and change (ICMS) activities based on complex activities including integrated equipment and systems.
• Provides expert technical advice and input in developing and creating new service offerings or technologies, such as working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost-effective and timely manner.
• Provides guidance and training to client population on systems and products to eliminate recurring errors and where appropriate, provide recommendations for improvements.
• Maintains currency regarding the technological, process, and/or other advances, specifically in the line of service, to ensure team performance and to achieve team objectives.
• Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements to ensure efficiencies.
• Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems, and conducting transition or transformation activities for new accounts.

Work Environment:

• Office environment
• May require shift work

Training, development & rotations

They offer a variety of graduate opportunities across several role types that are designed to match your tertiary background, skillsets, and career aspirations. They are determined to help you find what you truly love, learn things you never thought you would, and develop skills beyond “just I.T” to excel in your role and all aspects of their business. They offer

• Opportunities to collaborate with senior leaders on various projects
• Ongoing training and development
• A people manager and buddy to help guide and support you from Day 1.

Salary & benefits

The average annual salary for this role ranges from INR 3.0 to 5.0 Lakhs (Source: AmbitionBox). Listed below are some benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Gymnasium
• Health Savings Account 
• Flexible Spending Account 
• Free Transport
• Accidental Death & Dismemberment Insurance
• Supplemental Life Insurance

Work-life balance

They have flexible work timings. Work days are usually from Monday to Friday with flexible work timings. 

Culture & vibe

DXC Technology is committed to a diverse and inclusive corporate culture. They embrace diversity not only because it is the right thing to do, but because it is good for business. Diversity is at the core of its ability to serve its customers and shareholders, and it strengthens its reputation as the employer of choice in the IT industry and beyond. It has an inclusive and enriching environment that attracts and retains the best people as a team effort.

About You

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science or related field preferred

Other Qualifications

• Strong analytical and problem-solving skills

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.