About this role
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial-strength data, and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth, and scale to help brands turn meaningful human interactions into exceptional business outcomes.
The key accountabilities for this role are, but are not limited to;
- Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup
- Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting
- Experience in Ticket process and SLA - Incidents/service requests, Escalation Matrix
- Experience in handling Asset/inventory record process, movements, etc.
- Knowledge of Patch management, Antivirus Troubleshooting
- Troubleshooting and installation of Network MFD Printers
- Awareness of Information security policy and adherence
Knowledge
- Should have exposure to basic network troubleshooting, VPN, Remote Support
- Coordination with IT vendor for warranty support and call logging Skills (including technology)
- Hands-on Experience in Handling Windows File Server, Backup, Restoration Attributes/behaviors
- Demonstrated service excellence
- Ability to work in a remote environment
- Strong Written and Oral communication
- Energetic and driven personality
Experience/Qualifications
- Bachelor’s degree in Computer Science, Information Systems or Engineering
- Minimum 1+ years experience of troubleshooting Windows and MAC OS