Support Engineer null

About Ericsson 

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. The company enables the full value of connectivity by creating game-changing technology and services that are easy to use, adapt, and scale, making customers successful in a fully connected world.

Your role

The company is now looking for a Support Engineer that will provide technical service and support to their customers.

• In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.

• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:  

• Handle customer issues
• Handle dedicated support
• Handle Software Update Management (SUM) 
• Mentor Remote Service Gateway (RSG) 

Training, development & rotations

At Ericsson, operate in an incredibly fast-paced technical landscape. Working here means having the freedom to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. They offer the freedom and structure to evolve both your learning and your career.

Salary & benefits

The annual salary for this role can range from INR 4 to 5 LPA (Source: Ambition Box). They provide the following benefits.

• Paid Time Off
• Maternity & Paternity Leave
• Healthcare (including Dental and Vision)
• Retirement Plan
• Performance Bonus
• Stock Options or Equity

Career progression

Ericsson offers various job roles, including software development engineers, hardware engineers, technical specialists, and even business analysts. The company also provides training and development opportunities for employees who want to progress in their careers within the company. 

Work-life balance

Ericsson has placed work-life balance at the top of their agenda globally across their organization, particularly as the Covid-19 pandemic put additional pressures on people and disrupted their lives. The company provided them access to wellness programs, facilitated speakers on topics ranging from coping with stress to meditation, and ensured that the company provides them with a health-conscious work environment. But most importantly, listened, and ensured that the company provide an environment where people can speak up and feel heard.

Culture & vibe

The company has a diverse range of employees from different countries, and they all work together to achieve the common goal of making sure that people are connected. The working environment is casual yet professional.

The vibe at Ericsson is energetic and exciting. There's always something going on, such as team-building events or town hall meetings where people get together to discuss company goals and how they can help each other succeed in their roles at Ericsson. 

About You

To be successful in the role you must have:

• Domain experience:  Cloud, BSS, OSS, etc.
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people
• Applying expertise & technology

How to apply

To apply for this role, just click on the Apply on employer site button. It will navigate to the career section where the application can be submitted directly.

The hiring process involves:

• Apply for the job
• Hear from the company
• Get ready for your interview
• Case interview or assessment
• Reference check 
• Offer