Customer Relations Executive null

About the job

The role being offered is Customer Relations Executive for the B2C segment. As a customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Job responsibilities

• Keep abreast with Extramarks latest offerings and best practices
• Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
• Maintain and strengthen real relationships the existing customers
• Collaborate with the support team (technical and academic) to address customer queries
• Conducting in-depth needs assessments to better understand each customer’s requirements to ensure the highest satisfaction and Higher Utilization of the Application
• Prompting clients to upgrade their existing packages and to purchase additional offerings.
• Harnessing relationships to generate leads from referrals to maximize our profits.
• Ensuring a good renewal rate of the subscribed packages
• Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

1. PI - 1st Round
2. PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Maintain a positive attitude focused on customer satisfaction.