Assistant Manager- Central null

What you’ll do

• Keep a track of all Ekart metrics which may impact the health of the supply chain
• Set up and Streamline processes across all assets for all issues which may impact reliability
• Be the point person to liaison between Ops and the customer SPOC (Daily Sync up)
• Ad-hoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)
• Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers
• Manage Asset operations assurance by close monitoring of operations, stakeholder management & designing the right playbooks
• Pull up scorecard metrics for eKart along with first cut RCA for the metrics
• Weekly summary for POC & Pilot shipments for all clients
• Do deep dives on recurring issues and bring a systematic closure to those issues
• Process review and improvement in all function areas where CT interacts
• Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams
• Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders
• Exercise preset levers and/or newly identified levers in the event of breakdown/disruption for Tech issues, external issues, and internal operations
• Build levers for new scenarios disrupting the flow for respective assets
• Monitor shipment flow, pendency’s, cut off misses, functional breaches, breach risks in the respective assets
• Conceptualize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design, and Operations teams

What You Will Need

• Ability to think on your feet and take fast decisions
• Be great at stakeholder management
• Have the rigor to drive improvements
• Strong customer focus