Front Office Intern null

About Fortune Park Hotel

Fortune Park Hotels Ltd is a subsidiary of ITC Ltd. and specializes in the mid-market to upscale market segment in business and leisure destinations. As part of ITC's hotel group, Fortune Hotels benefits from a strong brand heritage, with over 100 hotels in 70 destinations across six distinct brands. Offering contemporary accommodation and personalized service at great value, Fortune Hotels has a presence in state capitals, major towns, small metros, and bustling cities, catering to discerning travelers of all ages.

Your role

Role Description

This is a full-time on-site internship role as a Front Office intern at Fortune Park Hotels Ltd in Haldwani. The Front Office intern will be responsible for daily tasks such as phone etiquette, appointment scheduling, customer service, and receptionist duties. The intern will also be expected to handle communication with guests and provide efficient assistance to ensure a positive guest experience.

Training & development

The company believes in nurturing talent and giving growth opportunities to colleagues from within. This is done through a structured Talent Management process that cuts across levels and in turn, provides thorough visibility into the company’s talent pipeline.

Benefits

If you join as a full-time employee after an internship, you will receive the following benefits:

• Contemporary compensation & benefits structure
  • As a colleague, you’ll receive a competitive benefits package that connects you with affordable, flexible, and personalized programs for managing your overall well-being. The best-in-class healthcare program helps colleagues live a healthy and balanced lifestyle.
• Partnering to Create a Better Workforce
  • Fortune Hotel knows its success depends on the diverse talent, skills, and experience of its colleagues. The company works with organizations around the country in all communities to help them discover, attract, and retain new people to join the team. Colleagues are heard through regular feedback surveys and Town Halls- accordingly, the workplace practices are refined and kept contemporary.
• Recognition and Rewards
  • Fortune Hotel has recently introduced a best-in-class Rewards and Recognition program with the intent of promoting the culture of meritocracy and appreciating the hard work the colleagues put into their jobs. Colleagues with high potential are being offered understudy and secondment assignments with ITC Hotels.
• Health First
  • Fortune Hotel is always making investments towards ensuring that the workspaces keep its colleagues feeling inspired. The company has on-site fitness centers, so you can get a quick workout between meetings, or with a colleague before your day starts. All the offices offer on-site cafeterias with fresh, locally sourced, healthy menu options.

Career progression

In line with the ITC philosophy Fortune Park Hotel encourages its people to experiment in pursuit of opportunities, customer delight and achieve leadership through teamwork. The company is constantly pursuing newer and better processes, products, services, and management practices.

Work-life balance

As no information is available on the job or career page hence in general the following are offered to this role. The company prioritizes work-life balance by offering flexible working hours and wellness programs designed to support its employees' physical and mental health.

Culture & vibe

As the leading Indian hospitality company that pioneered managing hotels across the length and breadth of the country, Fortune Park Hotel is constantly working towards helping people on the path to better living and respectable careers. The company ensures that every person feels included, valued, and celebrated with them - that’s how the company works at its best and learns the most from each other.

About you

Qualifications

• Phone Etiquette, Customer Service, and Receptionist Duties skills
• Experience in appointment scheduling and handling guest inquiries
• Strong communication skills, both verbal and written
• Ability to multitask and work in a fast-paced environment
• Excellent organization and time management skills
• Professional demeanor and interpersonal skills
• High attention to detail and accuracy
• Experience in the hospitality industry and knowledge of hotel operations is preferred
• A degree or diploma in hospitality management or a related field is a plus

Sources 

The following sources were used in researching this page:

• linkedin.com/jobs/view/3913832973
• fortunehotels.in/careers/smart-benefits
• fortunehotels.in/careers/culture-values
• fortunehotels.in/careers/
• youtube.com/@FortuneHotelsIndia