Analyst - Deals Desk null

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Job Role:

The Go to Market team for Freshworks is the fastest-growing function in the organization and is spread out across continents and time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas. Add different geographies, their laws, and regulations and it requires careful understanding and execution of the business arrangement between us and our customers. The Deals Desk’s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure.

Role Requirement:

1. Engagement in all big deals that are critical to the firm to ensure a 100% win rate;
2. Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product etc.) for creative resolution;
3. Negotiation and finalization of contracts with customers (calls/emails);
4. Funnel feedback from customers and the region on industry standards and best practices;
5. Build custom pricing models where needed;
6. Discount assessments/approvals;
7. Governance of signed customer contracts;
8. Ensuring compliance with Freshworks’ compliance and information security guidelines;
9. Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation.
10. Be the ‘go to’ team/individual for our GTM teams, enabling them to successfully engage customers and drive business growth.
11. Since the team is relatively new and the organization is super dynamic, the incumbent will play a defining role in the ongoing Deals Desk charter for the Go to the Market function of the company.

Qualifications

1. Any prior experience in contract negotiation/management will be a plus.
2. Willing to work in the US time zone is a must
3. The devil is in the details as they say! A detail-oriented approach given the nature of the role is a must.
4. Need to be able to think out of the box and solution creative ways to drive deals to closure.
5. An entrepreneurial mindset and overall interest in business, particularly SaaS and Product selling is an absolute plus.
6. Any experience in sales will be the cherry on top of the cake!
7. Given the many stakeholders, one has to work with, a people person having exceptional interpersonal skills is essential.
8. Good command of the English language is a must. Oh wait, that’s a given!

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.