About this job role
This opportunity is for the CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of the Global Strategy & Operations (GS&O) group at Gartner. The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients. The role also involves driving efficiency & effectiveness of the overall program focusing on operational excel, problem-solving, influencing, and driving segmentation, automation, and optimization of every element of the process.
As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (especially the Marketing Program Managers) with the central goal of driving the productivity of the service associates and enabling process efficiency in the way the service team delivers value to the clients. You will review the client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it. This is very essential for the business, as it is the only touchpoint that allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.
This is an excellent opportunity to be in high-impact teams, where you can truly develop your skillset and knowledge and bring impact to the business.
What You’ll Do
- Evaluate Marketing Collaterals from Gartner clients to
- Ensure they are following Gartner Content Compliance policy.
- Guide client to improve the content quality of the material
- Ensuring 100% adherence to SLAs on client-facing deliverables
- Collaborate with Client Success team to enhance the client experience and map Gartner offerings to client needs, leading to higher engagement
- Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights, and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement
- Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to client’s focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention
- Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets
- Drive Operational excellence leading to improved service productivity for our global service associates
- Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
- Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis, and professional presentations
- Drive Media CoE to enhance the client experience, engagement, and other operational metrics leading to higher Promo pipeline and client retention for the organization
What You’ll Need
- Graduate program in STEM/ Law background having up to 0-4 years of work experience
- Exposure to digital content review, content management, content licensing/editor
- A keen eye for detail while reviewing client’s collateral
- An excellent command of written English and can write succinct messaging to ensure clients understand the review comments/feedback
- Strong aptitude for qualitative and quantitative research and analysis
- Practical, intuitive problem solving and the ability to translate analysis into actionable insights
- Excellent oral and written communications skills, and proficiency in English
- Strong orientation towards process and operational excellence
- Strong cross-functional collaboration skills
- Strong Microsoft Office expertise –Advanced Excel, PowerPoint
- Basic knowledge of Google scripting, Python, VBA
What You Will Get
- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP), and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities