Service Operations Associate - Digital Content Review & Compliance null

About Gartner

Gartner is the world’s leading research and advisory company. They have deep global business and technology insight into every major business function in the enterprise: Customer Service & Support, Finance, Human Resources, Information Technology, Legal & Compliance, Marketing & Communications, Product Management, Research & Development, Sales, Strategy, Supply Chain, etc.

Your role 

What you’ll do:

• Evaluate Marketing Collaterals from Gartner clients to ensure they are following Gartner Content Compliance policy
• Provide guidance to clients to improve the content quality of the material
• Ensuring 100% adherence to SLAs on client-facing deliverables
• Collaborate with the Client Success team to enhance the client experience and map Gartner offerings to client needs, leading to higher engagement
• Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
• Drive Media CoE to enhance the client experience, engagement, and other operational metrics leading to higher Promo pipeline and client retention for the organization 

To know more about roles and responsibilities Click the "Apply on Employer site"  button

Training & development

People are the most valuable asset, so they invest in them from Day 1. They encourage continued personal and professional growth through ongoing learning and development opportunities. Their employee resource groups, charity match, and volunteer programs keep you connected to your internal Gartner community and cause that matters to you.

Benefits

Benefits offered to its employees include:

• Competitive salary, generous paid time off policy, charity match program, and more!
• Group Medical Insurance, Parental Leave, and Employee Assistance Program (EAP).
• A collaborative, team-oriented culture that embraces diversity.

Career progression

The strategy has always been to create an environment of exceptional professional development where all interns are empowered to reach their full potential. Their people are the greatest asset and thanks to their hard work and dedication, they’re honored to be recognized for a variety of awards and accolades. They win as a team.

Work-life balance

At Gartner, work-life balance is an aspect of employee well-being related to the employee's ability to manage both personal and professional responsibilities with adequate time for rest and leisure. Each individual may define his or her ideal work-life balance differently. Work days are usually from Monday to Friday. They have a flexible work environment including working from home.

Culture & vibe

The work environment is fast-paced and blends the combination of collaborative interactions and independent work, which must be results-driven. Their team believes that a variety of experiences makes them stronger as individuals, as communities, and as an organization. That’s why they're recognized worldwide as a great place to work year after year.

About You

The successful candidate will have the following:

• Graduate having 0-3 years of work experience
• Exposure to digital content review, content management, content licensing/editor
• A keen eye for detail while reviewing client’s collateral
• An excellent command of written English and can write succinct messaging to ensure clients understand the review comments/feedback
• Strong orientation toward process and operational excellence
• Strong cross-functional collaboration skills
• Excellent oral and written communications skills, and proficiency in English
• Enjoys working in a collaborative and high-performing team environment and is keen to accelerate the learning curve
• Detail-oriented with high personal standards for quality and accuracy
• Skillful in managing expectations of varying stakeholders (internal & external)
• Quick Learner, Process- driven

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Sources

The following sources were used in researching this page:

• jobs.gartner.com
• youtube.com.