Business Analyst

Responsibilities

• Responsible for UCD shared hierarchy through data analysis, mapping, and alignment
• Maintain Customer master hierarchy as per the SOP
• Good understanding of Customer Hierarchies
• Highlight and take appropriate help from the Lead on SOP deviations or issues
• Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies
• Accountable for the quality and accuracy
• Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
• Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on time, every time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
• Be responsible for maintaining the SLA of each period and the delivery performance
• Ensure that all the reports are maintained and cleared on time
• Raise incident tickets to the relevant helpdesks when there is an issue
• Participate in idea generation and improvement activities
• Good knowledge of governing policies around customer data as per the area of work
• Update /maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
• Ensure all Data Quality KPIs (Key Performance Indicators) are met
• Ensure that the company’s master data business rules, policies, and procedures have adhered
• Identify gaps/missing information and coordinate with client stakeholders to fill those gaps
• Identify continuous improvement opportunities

Qualifications we seek in you! 

Minimum Qualifications

• Any Graduate / Bachelor’s degree; postgraduate/MBA preferred
• Great at communication, collaboration (verbal and written)
• Understanding of any ERP or relevant experience
• Hands-on experience on the Reltio MDM platform would be added advantage

Preferred qualifications

• Good customer handling skills
• Advanced use of MS Office (Excel, PowerPoint, Word)
• Ability to define & solve problems, Collect Data, Establish facts
• High Energy Level
• Work with business units and process experts to resolve master data issues