Process Associate Workforce Management

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your role

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. They need to understand every requirement from the business as it comes in and drive sourcing in the right direction 

Responsibilities:

• Monitors and manages activities to support service-level agreements for the Philippines
• Monitors real-time agent schedule adherence
• Monitors attendance
• Develops and maintains scheduling information.

To know more about roles and responsibilities Click the "Apply on employer site"  button

Training & development

• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience, from world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around them. 

Salary & benefits

The annual salary for this role can range from INR 2.7 to 3.8 LPA (Source: AmbitionBox). They provide the following benefits.

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

They believe that it drives the necessary change to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About you

To apply for this role, you must be:

Qualifications:

• College Graduate is an advantage
• Excellent comm. skills – Verbal & Written
• Good Excel/Presentation skills
• Eye for detail and quick response time

Preferred qualifications:

• Good people connect with outstanding PR skills
• Ability to drive compliance & process adherence

How to apply

To apply for this role, click the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring process involves the following:

• Written Exam
• Group Discussion
• Genpact Interview Process