Management Trainee - Order to Cash (Start ASAP)

Your role

In this role, you will address account delinquency issues, collaborate with FIT Analysts, and maintain documentation in SharePoint/FCC notes. Your responsibilities include performing reconciliations, negotiating payment plans, reviewing accounts and collections reports, and following up on payment arrangements. You’ll also ensure proper documentation, escalate accounts as needed, and meet reporting deadlines. Additionally, you’ll work with senior team members to ensure process consistency, seek improvements in Pyxis processes, and maintain knowledge of all Pyxis products.

Responsibilities

• Responsible for meeting own targets of assigned activities
• Primary responsibility for monitoring accounts receivable balances; performing collection functions on assigned accounts; resolving customer issues related to non-payment; and conducting payment negotiation. Escalates accounts, as necessary. 
• Works closely with Contracts, Credit, Billing, RECON, Database, and Accounts Receivable areas to identify and resolve issues affecting timely account payment.
• Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by the Manager or Director.
• Collect customer payments following payment due dates. Communicate with customers in a positive and friendly manner. 
• Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s            
• Create and send manual invoice(s) electronically or overnight mail following our SOX protocol                            
• Research Operational issues with field personnel                                         
• Monitor accounts in the Escalation Protocol for payment or credit risk          
• Work with Database/FIT to correct entry errors and correct invoice(s)

About you

Minimum qualifications

• B.Com or BBA, accounting, or finance emphasis a plus 

Preferred qualifications/ skills

• Good communication & analytical skills 
• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems. 

• Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment. 

Benefits

If you join as a full-time employee, you will have access to the following:

• Health Care & Life Insurance
• Performance Bonus
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Job Training & Tuition

To know more, watch this video:

Training and development

At Genpact, they are committed to a culture of continuous learning. Their advanced learning ecosystems are crafted to offer employees exceptional, personalized training experiences. With access to world-class programs and targeted skill-building opportunities, they support their team members in acquiring new skills and adapting to industry changes. They empower individuals to reinvent themselves and grow professionally, ensuring they have the tools and resources needed for both personal and career advancement.

Career progression

Genpact offers more than just employment; it provides a rich, enduring learning journey. Employees benefit from well-defined career advancement opportunities, allowing them to set personal goals and work towards promotions or transitions into specialized roles. The company supports continuous development with tailored learning experiences and clear pathways for growth, ensuring that newcomers and seasoned professionals alike can advance their careers and achieve their aspirations

Sources

The following sources were used in researching this page:

• glassdoor.com/Benefits/Genpact-India-Benefits-EI_IE42613.0,7_IL.8,13_IN115.htm
• genpact.com/careers/your-journey-to-a-better-way-of-working
• genpact.com/careers
• genpact.com/about-us/our-culture
• genpact.com/purpose/diversity-equity-inclusion
• youtube.com