Process Associate- Customer Service (Start ASAP)

Your role

Responsibilities:

• Respond to customer queries & issues in a timely manner
• Provide solutions to the customer basis the available help articles and within the policies
• Replicate customer's issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by the end customer
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client processes and policies
• Upskill to enhance the knowledge from time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers based on their business need/nature of business

About you

Qualifications:

Minimum qualifications:

• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
• Freshers are eligible

Preferred qualifications:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach 
• Excellent proficiency in written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)

Compensation & benefits

If you join as a full-time employee, you will have access to the following:

• Health Insurance
• Life Insurance
• Vision Insurance
• Disability Insurance
• 410K Plan
• Employee Stock Purchase Plan
• Equity Incentive Plan
• Performance Bonus
• Retirement Plan
• Pension Plan
• Vacation & Paid Time Off
• Bereavement Leave
• Paid Holidays
• Employee Assistance Program
• Professional Development
• Diversity Program
• Apprenticeship Program

Training & development

Genpact offers comprehensive job training across various fields such as finance, accounting, IT, and customer service. Their programs equip employees with technical skills, soft skills, and knowledge relevant to their roles. Training includes domain-specific learning, technology proficiency, certifications, and continuous development opportunities. Emphasis is placed on practical on-the-job training and leadership development, ensuring employees are well-prepared to meet client needs and excel in their careers.

Career progression

The company offers a structured career advancement focused on role-based paths, performance management, skill development, leadership training, global opportunities, and recognition. This framework aims to support employees in advancing their careers through clear paths, continuous learning, and opportunities for leadership roles within a global context.

Sources

The following sources were used in researching this page:

• glassdoor.com/Benefits/Genpact-India-Benefits
• genpact.com/about-us
• youtube.com/watch?v=CtdT4sP7WW0