Process Developer Customer Care

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your role

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash applications and coordinating with customers. The individual must be an active contributor toward the overall objective of the project. We are looking for some who should be open to working any shift as per the business requirement.

Responsibilities

• Collection of past due invoices & invalid deductions on allocated portfolios via Email, phone calls, etc.
• Respond to email /phone queries on disputed invoice
• Research and analyze the disputes/deductions in ERP
• Creation of claims and credit notes
• Linking unassigned deductions and credit notes with valid claims
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request promptly.
• Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively, and professionally.
• Raise problems to senior staff members and or management as appropriate.

Training  & development

• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience. From world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around us. 

Salary & benefits

The annual salary for the role at this company can range from INR 2.8 to INR 3.9 LPA. (Source: Ambition Box). Listed below are some benefits:

• Soft skill training
• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The firm believes that it drives the change that is necessary to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About you

To apply for this role, you must be:

Minimum Qualifications

• Any Graduate
• Strong Communication Skills (verbal and written)
• Knowledge of SAP

Preferred Qualifications

• Good customer handling skills
• High Energy level

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring process involves:

• Written Exam
• Group Discussion
• Genpact Interview Process