Service Desk Consultant (Rolling Intake)

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your Role

In this role, you would be providing Level 1 support in Technical/Service desk support. 

Responsibilities:

• Provide support for customer's Tier 1 Application List 
• Attend to service tickets. Log/troubleshoot and provision the solution using a provided knowledge base  
• Transfer or dispatch to the next level of support. Daily communication/interaction via email/ticket/phone 
• Adhere to customer-set processes and policies 
• Adhere to Genpact/Customer set quality standards 
• Provide quality service & resolve concerns efficiently & professionally. 
• Perform troubleshooting using different diagnostic techniques.

Training  & development

• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience. From world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world.

Benefits

In addition to competitive salary other benefits include:

• Soft skill training
• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Career progression

Genpact is committed to enhancing the skills and competencies as well as the personal growth and development of its employees. Performance management is a critical area for Genpact, and they invest in planning each employee’s career and aligning his or her goals with larger organizational goals. When every goal an employee is appraised on is linked to a bigger organizational goal, accountability, and ownership are driven on the job every single day.

Work-life balance

Work days are usually from Monday to Friday with flexible work timings.  This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The firm believes that it drives the change that is necessary to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About You

Minimum Qualifications

• Bachelor's Degree required. 
• Should have good Customer Handling Skills and be able to handle issues on Call or Chat. 
• Should have an understanding of applications such as SAP/Salesforce/ServiceNow/Workday 
• Should understand below Technical Skills: 
  • Windows & MAC troubleshooting 
  • Active Directory 
  • Basic Networking 
  • Win NT/2000 
  • MS Office 2007, 2010. O365 
  • IE6 & IE8 
  • OS - WinXP, Win7, Win 10, MAC 
  • Outlook 2007, 2010, 2016 
  • PC/Laptop/Handheld/Printers 

Preferred Qualifications

• Good written and presentation / verbal communication skills  
• Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring process involves:

• Written Exam
• Group Discussion
• Genpact Interview Process

Source

The following sources were used in researching this page:

• genpact.com
• youtube.com