Updating Results

Godrej Group

  • 1,000 - 50,000 employees

Customer Service Associate null

India, Mumbai

Opportunity Expired

Godrej is hiring for the role of Customer Service Associate.

Opportunity details

Opportunity Type
Graduate Job

Application dates

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Commerce
Business
Economics
Retail & Merchandising
Marketing, Advertising & Public Relations
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)

Hiring criteria

Entry Pathway

See details

About this opportunity

  • Work closely with MT customers and act as Single Point of Contact with regards Stock availability
  • Work with GCPL MT logistic team on fill rate reconciliation between GCPL internal fill rates and Customer external fill rates and work on areas to improve external fill rates Such as MRP/Case size/margin mismatch, offer quantity exhausted, discontinued SKU.
  • Drive Master data updation/corrections and DataKart management.
  • Drive Smooth Promo transition for the customer
  • Streamline PO release and appointment process with the chain.
  • Assist KAM team and demand planning team in quarter-level business forecasting.
  • Focus on SKU PO v/s supply tracking (to ensure sufficient stock for Big Days/Hotspot etc.)
  • Responsible for Store level assortment improvement for the chain and store/DC level tracking of NPI listing.
  • Revert to the customer on weekly fill rates and store-level out of stock SKUs

Must Haves

  • Graduate/ MBA with 2 years+ of experience in FMCG replenishment/order management/ customer service/ Chain Implant role
  • Exposure to logistics/ replenishment in FMCG/Retail.
  • Good negotiation skills, business orientation & ability to influence stakeholders
  • Extensive knowledge of excel and ability to prepare data sheets
  • Good verbal and written communication, analytical & interpersonal skills

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Commerce
Business
Economics
Retail & Merchandising
Marketing, Advertising & Public Relations
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)