Customer Success Executive null

About Groww

Groww is India’s fastest-growing investment platform. Their long-term vision is to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww is a Stocks and Mutual funds investment platform. Their mission is to make investing simple and transparent in India.

Your role

Expectations from successful candidates are: 

• Eagerness to learn about the company’s products and capabilities.
• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Excellent interpersonal and relationship-building skills.
• Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.

Training, development & rotations

Groww is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. Constantly have to learn. When surrounded by extremely smart people. Learn what customer-centric actually means. Subscriptions to the leading online training platforms for technical and business acumen. POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for this role will range from INR 2.5 to 3 LPA (Source: Ambition Box). Below are the employee benefits at Groww:

• Health Insurance
• Job Training
• Education Assistance
• Team Outings
• Soft Skill Training
• Gymnasium
• Work From Home

Work-life balance

Work days are usually from Monday to Friday. Groww provides a hybrid working option with flexible work timings.

Culture & vibe

The work culture in Groww is good, lot of learning opportunities to test new things. It has an open culture, transparent policies, fast growth, and approachable active management. The company believes that only incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business. 

About You

Here’s what we are looking for in this role:

Qualification:

• Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
• 50% cutoff – 10th, 12th and Graduation.
• No backlogs and Gap years during education
• Must be fluent in English and Hindi

How to apply

To apply for this role, just click on the Apply on employer site button. It will navigate to the career section where the application can be submitted easily.