Executive null

Job Description

• Eagerness to learn about the company’s products and their capabilities.
• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Excellent interpersonal and relationship-building skills.
• Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Qualifications

• Candidates from B.com, BBM, M.com or MBA (Finance) background
• Good knowledge on Mutual funds, Stocks, and other financial products
• Must be fluent in English and Hindi