Gucci Retail Intern null

Summary

• Job Family Group Description - Sales / Omni-Channel
• Combines all positions within the different sales channels: retail, wholesale, and e-commerce. Also includes all activities to support store management.

Job Family Description

Retail Selling;

• Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics, and trends.

Sub-Job Family Description - Sales Assistant;

• Advises our customers during the buying journey. Presents the collection using brand standards. The visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci's history and heritage through the Gucci selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), to connect with the client, build relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintain security standards within the store to ensure the safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products by Gucci visual standards;
• Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
• Adhere to Gucci Image standards and guidelines;
• Follow all company policies and procedures.

Requirements

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail needed;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast-moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Job Type: Trainee / Apprentice

Schedule: Full time

Organization: Luxury Goods Retail Pvt. Ltd.