Job Description
To resolve the tickets raised as per the defined standards of time, cost, and quality for increased customer satisfaction.
- Interface between the Delivery groups and all other service groups like general HR, recruitment, Training dept.,
- Responsible for Managing, tracking, utilizing, and Replacement of resources of the company to an optimum level at any given point of time thru effective systems and tools
- To perform Data Management and MIS for various internal and external reviews.
- To source as per resource requirements for the SDU primarily thru internal available talent pool, Insider Edge, and if unavailable to flag the same to the recruitment team for lateral hiring