Associate Engineer-Product Support null

Job Description:

• Responsible for validating the information provided by the Sales team in the CRM Tools
• Filling correct information on the ASR as per Telco's requirements
• Sending the ASR to different LECs post verifying all pre-requirements
• Chasing LECs for real-time status updates
• Calling LECs and driving completion on the pending orders
• Responsible to maintain LEC intervals & SLAs
• Complete rework activity and manage improvements in all exit criteria
• Sharing real-time updates with Sales & LEC POCs using CRM Tools
• Maintaining and exceeding SLA's
• Compliance on % Met CCD
• Compliance on % Met short interval
• Compliance on Failure to open Testing event that results in missed activation
• Maintaining Quality standards and meeting Quality EFQ & AQS Targets
• Compliance with company/client data security and process policies
• The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team
• To clearly understand the Ticket raised in CRM and document the requirements
• To comply with agreed SLAor customer timelines and adhere to the high-quality norms set to ensure zero error
• Improving skill level through Self-development or nominating training programs Skill verification Tests
• DFP (Desktop for Publishers) tool Technical support with HTML, JavaScript, and CSS