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HCL Technologies

  • > 100,000 employees

Senior Customer Service Representative null

India, Noida

Opportunity Expired

HCL is hiring for the role of Senior Customer Service Representative .

Opportunity details

Opportunity Type
Graduate Job

Application dates

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Geotechnical Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development

Hiring criteria

Entry Pathway

See details

JOB DESCRIPTION:

Provides Technical Assistance and resolves the end customer issues as per defined SLA. , Able to work independently and efficiently to meet SLA, Able to promptly answer support-related email, phone calls, and other electronic communications, and meet the quota.

  1. AttendanceorLogin HoursorUnsechduled Leave
  2. Improving skill level through self-development or nominating training programs Skill verification Tests
  3. Meeting Quality Scores and bringing Innovation and Process Improvement
  4. The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team
  5. To consistently meet or exceed all agreed Productivity parameters as defined for the process.

Hiring criteria

You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security

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