2022 Location Manager Prevention & Detection null

Responsibilities

• 6 8 Areas Actionable (4-6) Prevention of potential frauds Screening and sampling of loan / Credit card applications.
• Currently excluding SLI, and Gold loans.
• Using scorecards and sampling strategies to identify the potential fraud cases.
• Reviewing basis high-risk indicators such as CIBIL 0,- Review verification reports of sampled cases at the loan origination stage.
• Scrutiny of discrepant documents submitted by the applicant for availing of the loan.
• Investigate discrepant cases to identify the involvement of the applicant, collusion with the Bank's outsourced channel at a Prevention stage.
• Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc basis merit of the case and due investigations Revenue generation & cost management Collection of processing fees from channels/applicants for malpractices Optimum utilization of cost budgets allocated Cross Checks To carry out cross-checks as specified in the internal RIC bulletins / rolled out by the Central RIC team Ensuring that negative findings/variances found whilst conducting the cross-checks are addressed with the respective units and appropriate action is taken where required.
• Detection of portfolio frauds and recovery Monitoring the portfolio quality by investigating Nonstarter, early mortality cases, collections referred cases, etc.
• Pre-disbursal checks on payment business products like credit/debit.
• Controlling outsourcing risk Ensure that empanelment checks are conducted at the onboarding stage on various vendors/channel partners operating in Retail Asset & Payments business units Manage Outsourcing risk by carrying out checks on Outsourced agents.
• Initiating action on erring Vendors and Vendor staff Compliant Management Handling customer complaints sent from the Central office.
• To identify the root cause and provide resolution within the TAT defined.
• Compliance Ensuring compliance with guidelines circulated from the Central office.
• Some examples are ID card issuance, receipt issuance, etc Comply with the guidelines laid down for FIU reporting, IBA reporting, SOX Conducting reviews on Outsourcing agents according to the frequency set Industry Level networking Interact with counterparts and risk officials of other banks to get correct information which can help in closure of investigations duly Scout for negative information like DSE, fraud companies, merchants and profiles and neglect them in our systems Maintain an MIS and details of such negative information Reporting MIS reporting to the central office on various data requirements.

Requirements

• Good verbal and writing skills
• Eye for detail
• Proactive and Self-driven
• Ability to multi-task