2022 Video KYC Officer null

Responsibilities

• Video Customer Identification Carry out Customer identification process through Video calls Perform due diligence checks & reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate, and credible while performing duties Need to be time-bound & ensure the requests are closed within stipulated timelines B.
• Interaction Quality Complete and accurate capture of call interactions Needs to ensure defect rates are kept under acceptable levels C.
• Customer Service Must exhibit the highest standards of customer service To ensure customers are comfortable through the verification process to Abide by Bank grooming standards D.
• Business Value additions Promoting Digital Banking services & relevant cross-sell of products for a superior customer service experience through meaningful conversations Profiling of customers in order to aid right cross-servicing of Bank products E.
• Audit and Service Quality Ensure all laid down systems and processes are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.

Requirements

• Awareness of Banking regulatory guidelines, especially Anti Money Laundering
• Planning and Organizing Skills
• Interpersonal Skills
• Strong verbal & Written Communication skills Ability to draft summary
• Face to face customer handling skills
• Proficiency in Microsoft Office suite