ATM-Coordinator null

About HDFC Bank

HDFC offers many products and services to its customers, including commercial banking, retail banking, investment banking, wealth management, and insurance. The company also has its credit card, home loan, and auto loan schemes.

HDFC has more than 1,300 branches across India and many other countries. The company employs more than 15000 employees worldwide.

HDFC is India's largest mortgage lender, insurance provider, and one of the country's largest non-bank financial services companies.

Your role

• Manage process adherence by the channel Ensure quality of performance by the ATM channel by having a Satisfactory Audit Report.
• Monthly reporting of Cash Verification.
• Provide remote support provided to Branches for NON-ATMC locations for Recon/ATM/TMKs Manage customer delight through Site visits Ensure that all Offsite and Captive ATMs are visited once a month without fail.
• To ensure all the site-related issues are adequately captured in the Site Verification Report and are tracked/followed up to closure.
• Proper Coordination with Admin team/CPT-Vendor for resolution of site issues within TAT Proper coordination with E-Surveillance vendor for security-related issues.
• Wooqer updation to be done 100% Ensure thorough Cash Verification ATMs to ensure that cash audits are done with utmost sincerity.
• Any deviations found during cash audits have to be reported on an immediate basis to the supervisor.
• ATMC to look for any suspicious behaviour of the CIT Agency ATMC to ensure to complete the Cash Van Verification as per the stipulated number of Vans.
• Details of cash audits are to be updated in the Wooqer without any missouts.
• ATMc to ensure proper documentation is held by CIT Agency at all times and more particularly during the election period.
• New ATM / BNA deployment / Shifting / Closure Ensure necessary co-ordination with respective stakeholders for New ATM deployment/ Shifting / Closure.
• Remote support to branches on clarification on BNA Ensure that BNA is not down for more than 1 day for any reason Do Surprise Cash audits in Brach ATMs During the course of Cash audits being done at Offsite and Captive ATMs, the ATMcs also have to do Sample Cash audits at branch ATMs.
• Shortcomings on Cash related things have to be reported to Supervisor immediately.
• Shortcomings referred w.r.t ATM room to be taken up with Branch Manager.
• Management of stakeholders (All) Nil Escalations from stakeholders To address the corporate-related issues for ATM services and for New Installations Visit to Branches for cash handover to CRAs during consecutive Holidays.
• To coordinate between branch & CRAs to ensure timely cash handover to CIT agencies.
• Proper coordination with IT team for access-related issue and arrangement of ladders for V-sat Issue.
• Branch Visit for escalations and New ATM set up.
• Ensure NCR MS, Diebold MS and all vendors perform according to laid down SLAs and TATs Ensure Monthly meeting with MSP is done and issues are documented for closure.
• MPS / CPT / CIT Vendor Management Collect all required documentation from CIT Agency on the identification of their staff.
• Ensure that on a Quarterly basis the above documents are sent to all Offsite ATMs, Branch ATMs, Captive ATMs which have ATM Attendants, Currency Chests and branches which give cash In case there is no change in the documents then there is no need to circulate the documents again BUT a written confirmation has to be taken from the CIT Agency that there is no change.
• Ensure that in case there is any change then the same needs to be informed to all Offsite ATMs, Branch ATMs, Captive ATMs which have ATM Attendants, Currency Chests and branches which give cash.
• Ensure that a confirmation from the branches is taken which give cash and Currency Chest have received the above documents.

Training, development & rotations

The key to aligning with the Group’s Vision and Mission starts with building and sustaining a great workplace for the employees and offering an environment and climate that is conducive to and harnesses employees’ talents and strengths.

The company’s people transformation initiatives continue to be focused on developing and building a strong leadership team, significantly improving our capability to attract the right talent, inculcating a high-performance culture, creating opportunities for development and growth both personally and professionally, and providing access to continuous learning and strengthening our holistic rewards framework that acknowledges excellent performance.

Salary & benefits

The average annual salary for an ATM Coordinator is around INR 2.5 Lakhs (Source: Ambition Box). In addition to salary, employees have reported the following benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays and bereavement leave

Work-life balance

Work-life balance is rated at 2.8/5.0 (Source: Glassdoor). Most employees review good work-life balance, however, some significant departments demand long working hours.

Culture & vibe

The HDFC Company is very casual. The employees are relaxed and friendly. The work environment is casual, with a dress code of business casual. 

About you

You have:

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Communication
• Knowledge of Competition & Current trends in the financial Industry.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.