Credit Cards-Sales Officer null

About HDFC Bank

HDFC offers many products and services to its customers, including commercial banking, retail banking, investment banking, wealth management, and insurance. The company also has its credit card, home loan, and auto loan schemes.

HDFC has more than 1,300 branches across India and many other countries. The company employs more than 15000 employees worldwide. HDFC is India's largest mortgage lender, insurance provider, and one of the country's largest non-bank financial services companies.

Your role

Acquiring new customers for payment business and ensuring quality customer service is delivered.

Primary Responsibilities:

• Acquiring credit card business from in-house and open market clients from various modes available
• This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
• Lead generation of customers and closure by tele-calling, e-mailing and direct mailing, and tapping walk-ins wherever possible
• Checking eligibility, and explaining features and pricing, are required for getting the application picked physically or through digital mode
• Tracking business picked for timely submission and processing
• Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to the Processing unit daily.
• In the case of FTNR, timely intervention to cure the same is required.
• Ensuring activation of the Credit cards sold
• Ensuring the right card is sold to the right client, with a proper explanation of features & offers at the time of sale will ensure card activation as per product requirement within 3 months of card issuance
• Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X-sell sales.

Additional Responsibilities:

• X-sell other products of the bank
• Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
• Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
• Ensure quality customer service is delivered :
• Handling client queries or card-related issues raised to branches and channels like corporate salary or during activities.
• This helps in increasing spending and reference generation

Training, development & rotations

• The trick in managing a successful program is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• HDFC Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programs.
• The key to an effective training function is active participation by all stakeholders, including Learning managers and HR managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualizing the training programs...and while conducting sessions.
• At HDFC Bank - with its induction, onboarding, and behavioural training programs like service excellence and leadership programs for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Compensation & Benefits

The Sales Executive salary in India at HDFC Bank can range from INR 1.5 Lakhs to INR 3 Lakhs per year. (Source: AmbitionBox)

Benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays, and bereavement leave

Work-life balance

HDFC offers you paid vacation and holidays which gives you a reasonable work-life balance. Work days are usually from Monday to Saturday with alternate Saturdays off. They have strict work timings.

Culture & vibe

• The HDFC Company is very casual.
• The employees are relaxed and friendly.
• The work environment is challenging and healthy competitive, and the career path is clear and transparent. 

About you

Educational qualifications/Experience:

• Bachelor's Degree, Master's Degree
• Years of experience: 0 to 3

Key Performance Indicators:

• KP/EC/SC

Required Skills:

• Good Team spirit
• Interpersonal skill
• Time Management
• Good communication skills
• Proactive & focused approach
• Ability to convince & influence strong selling skills

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.