Vendor empanelment (Cards & Assets): FE - ID card Management (RAC & Cards): Settlement (Cards): Post Pre-enrolment check covering CIBIL for self and spouse, Process compliance history (in case of the existing vendor), etc, towards procuring NPH concurrence before empanelment.
Vendor and back-office training conducted before allocation of cases to vendors.
De-dupe & CIBIL requests from the line team should be processed through the central collections team.
Validation of mandated documents like KYC docs, antecedent documents, DRA certificate as applicable, etc before issuance of id card.
Surrendered id cards are destroyed periodically.
Updation of id card details in IDMS as per prescribed process.
Ensure that the ID cards at the agency are reconciled monthly including canceled ID cards.
COC training is conducted for the field executives periodically.
Ensure that the settlement recalling / IVR-based confirmation and letter generation are done as per the prescribed process.
Ensure trail updation in the dedicated system as per process Ensure that the CAD MIS and recon are completed within the stipulated TAT and accuracy.
Exception reporting and trend analysis of settlements processed Receipt Management (Manual & HHT): Cash Deposit (Cards): Diary note & Debit letter processing (Cards): Ensure that the team completes the activities involved in the receipt management which includes receipt reconciliation, sighting of unused/canceled receipts, completion of lost receipt formalities, etc.
At Credit cards, Inventory management of physical receipt books and payment authorization on HHT transactions are performed.
Ensure that a periodic comprehensive check is conducted on the receipt management at the locations under your purview.
In RAC, ensure that 120+ receipts are sent back to OEC & exceptions are raised to them as appropriate.
Ensure cash files for payment collected by the vendors are reconciled daily and submitted to the central collections team for processing the credit to the account Ensure that the team is equipped with necessary application access to validate and verify the debit letter documents received from the line team for processing within stipulated TAT.
In case of any lapse identified due to which diary note is processed, appropriate accountability confirmation needs to be taken from the line team.
Repo-kit Management (RAC): Yard Management (RAC): Ensure that inventory management and repo-kit reconciliation are conducted periodically and discrepancies are closed within the stipulated timelines.
Ensure that 100% review of repo-kits and exceptions are highlighted within 30 days from receipt of repo-kit.
Report being published periodically.
Review 90+ repo-kit and ensure that no sold vehicle's repo-kits are available with the line team for >30 days.
Ensure that a comprehensive review is conducted in the repo process which includes functioning of centralized Web-based repo kit system, module updates; register maintenance, documentation-letters, authorized sign, etc Also ensure to maintain effective control in place at parking yard, recon against web collection updates, yard register & branch register, Insurance at all yards.
Ensure that the laid down controls are in place for the parking Yard meeting the process requirements.
Ensure that the periodic reports are published by reconciling between web collections, yard register & branch register.
PDC Management (Cards): Key Movement and FRFC / Vault Management (RAC & Cards): Ensure that the PDCs are tracked and presented for clearing without any delay.
Any delay or deviation should be supported with appropriate approval as per guidelines.
Ensure that the PDC return and destruction formalities are completed as per guidelines Ensure that the PDCs are kept in FRFC and diarized in the register.
Ensure that the key movement is completed before proceeding on leave by the custodians and diarised in the appropriate registers.
Ensure that the key movement is reviewed periodically and acknowledged in the key movement register.
Ensure that the periodic review is conducted on the documents held in the vault / FRFC and the same is acknowledged in the individual registers maintained for the processes like receipt book issuance, ID card issuance, Settlement letter issuance, etc.
Vendor & Location Review (RAC & Cards) Audit Interface (Internal Audit & ISO - Cards): Ensure that the review of every active agency/location is conducted once in every 3 / 4 months across the locations under your purview (Periodicity of review is basis the grid formulated) Ensure that the review is comprehensive covering every aspect of outsourcing risk, internal process controls, key deliverables & initiatives like HHT usage, call recording, unauthorized usage of field executives, etc.
Ensure that the TAT and accuracy of reports published by the APMs are meeting the standards.
Ensure that the exceptions are highlighted and closed with the stakeholders for corrective actions Ensure that the actionable against the lapses identified are proposed as per the approved matrix.
Ensure that the ARTS tracker is updated with every lapse identified during the agency review.
Look for an opportunity for constant process improvement, in line with recent observations (internal audit/process reviews) to ensure non-occurrence of such lapses Ensure that you are the FPR for the locations under your purview during an internal audit by coordinating with the line team / central team to provide all data points and details/files required.
Responsible for reverting to audit exceptions highlighted, coordinating with all stakeholders to collate feedback and revert to the audit team.
Any revert to being consulted with the RPM before reverting.
Process enhancement/changes to be incorporated basis audit exceptions with the concurrence of the seniors.
Ensure that the lapses highlighted are not repeated.
Ensure to maintain the deliverables as per ISO requirements across the locations under your purview and ensure nil non-conformities.
Ensure response to all issues/lapses identified satisfactorily.
People Management (RAC & Cards) Effectiveness and Efficiency (RAC & Cards) Ensure the highest standard of integrity within the team Provide direction to the team to ensure constant evolvement of talents, improve productivity, bring out innovative ideas to change the effectiveness of the entire team Motivate the entire team to ensure an eye for details for every review done, thereby ensuring exceptions identified correctly and highlighted.
Ensure that backup is created and always available citing contingency.
Productivity tracking and monitoring of TAT achieved by ADFC Staff against the standards.
Clear definition of goals for employees in units with goals in terms of targets, personal improvement, and Process management.
Work towards automation/digitization of processes involved ensuring reduction of manual intervention and redundancy.
Risk categorization of existing agencies to ensure risk-based review mechanism, thereby increasing efficiency in covering all agencies/vendors multiple times across the year.
Generate triggers across different data cuts to highlight trend-based exceptions and accordingly identify exceptions and highlight the same to the line seniors for action Understand the objective of the Adhoc requirements and complete within the crunched timelines according to the sensitivity of the requirement.
Ensure that you attend a minimum of two HR training in a fiscal.
Experience Required: Min 1 Year
Skills
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in the financial Industry.
Hiring criteria
You should have or be completing the following to apply for this opportunity.