Merchant Services-ME Relationship Officer null

About HDFC Bank

The Housing Development Finance Corporation Limited or HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to accomplish the vision of becoming a world-class Indian bank. It caters to a wide range of banking services covering commercial and investment banking on the wholesale and transactional / branch banking on the retail side. 

Your role

As a Relationship Officer, your role includes:

Primary responsibilities: 

• Relationship Officer will be responsible for ensuring engagement and visitation of all Digital portfolio merchants assigned.
• Vyapar Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition,
• maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
• Vyapar Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
• To achieve Merchant Acquiring product and cross-sell targets as Defined by management month on month.
• To source Merchant Acquiring products (POS, Soundbox, SmartHub, etc.) from the portfolio basis expansions by the existing merchants
• (New outlet/New business line), self-employed segments, existing customer leads.
• To create an additional income line & eventually make the merchants more profitable to business, the Relationship Officer must ensure increased cross-sell penetration in portfolio merchants based on benchmark
• Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-selling, Portfolio enhancement, Visit updates, etc.
• The Relationship Officer will be responsible for ensuring 100% of leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
• The Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
• Visit the customer’s premises to pick up documents as per policy requirement and log in to the file (submission of file/application to CPA or SM, ADM, RM, PB in the branch).
• Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional responsibilities:

• Cross Sell - CC , CASA , Asset, TPP etc.

Training & development

The HDFC Bank has regularly been focusing on the training of its employees, both on the job as well as through training programs conducted by internal and external faculty. It has a dedicated Training Centre at  Lonavla, which presents a unique focal point to hold your training programs/ workshops /conferences /strategy meetings etc. 

Salary & benefits

The salary for this role in India at HDFC Bank can range from INR 2.3 to INR 3.0 LPA with the following benefits :

• Health & Life Insurance
• Retirement and Pension Plans
• Performance-Based Bonuses
• Leave Benefits
• Employee Development and Training and many more.

Career progression

All young, talented individual with a personal value system who enjoys challenges, has a passion to excel, and can fit into the organizational culture, you could be a part of the growth journey at HDFC.

Work-life balance

Most employees find HDFC Bank to be supportive and accommodating, as it follows procedures and regulations regarding vacation leave and weekend leave. However, some employee reviews that there is a lack of work-life balance as their role is more demanding. It ultimately depends on the role and the team you will work for.

Culture & vibe

HDFC Bank's business philosophy is based on five core values - Operational Excellence, Customer Focus, Product Leadership, People, and Sustainability. An open and informal culture that values integrity, commitment, teamwork, and excellence in customer service. With great pride, and happy to state that HDFC has a highly motivated team of professionals and the lowest employee turnover rate in the industry.

About you

To apply for this role you require the following eligibility criteria:

Educational qualifications preferred:

• Category: Bachelor's Degree
• Field specialization: Commerce
• Academic score: Pass
• Institution tier: Any

Required training/s:

• Basic product and process training

Required work experience:

• Industry: Banking preferred - but not a constraint
• Role: Any
• Years of experience: 0 to 3

Key performance indicators:

• Sales Profile

Required competencies:

• Flair for sales and go-getter attitude, Good Communication skills,  tech-savvy

Required knowledge:

• Basic computer and mobile applications knowledge.

Required skills:

• Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities:

• Physical: Sales call and field visits..
• Specific requirements
• Travel: Local travel for customer meetings
• Vehicle: Preferred(At least two wheeler)
• Work Permit: NA

How to apply

Simply click on the “Apply on employer site” button and submit your application.

Source

• Benefits & work-life balance - Glassdoor.co.in/Overview/Working-at-HDFC-B
• Training & career progression - hdfc.com/careers.
• https://www.ambitionbox.com/profile/merchant-relationship-officer-salary