RCC Officer - Approval For Use null

About HDFC Bank

HDFC offers many products and services to its customers, including commercial banking, retail banking, investment banking, wealth management, and insurance. The company also has its credit card, home loan, and auto loan schemes.

HDFC has more than 1,300 branches across India and many other countries. The company employs more than 15000 employees worldwide. HDFC is India's largest mortgage lender, insurance provider, and one of the country's largest non-bank financial services companies.

Your role

Key Responsibility Areas:

• (6-8) Areas Actionable
• (4-6) Processing applications at pre and post-verification stage
• Pre CPV processing of applications as per Digital DP guidelines
• Processing of applications post verification and ensuring that CPV guidelines adhere
• Ensuring accuracy of digital data entry Ensuring sufficient attempts are made at the agency for a better CPV success rate
• Focus on better approval rates and lower delinquency AFU TAT
• Aim towards reducing delinquency (especially First Payment defaults)
• Manage Region Ownership Special emphasis on CPV TAT and Digital DP TAT
• To derive TAT benefit from CPV digitalization at Hubs and Spokes Ensuring that agency and RCC processing TATs are well within the benchmarks Process Management AFU
• Internal Audit - Nil observations Central Quality Sampling observations to be minimal Quality Initiatives at the RCC Complaints resolution at the local level with minimal escalations
• Agency management Identification/empanelling/training of new agencies Sufficient cross-checks to ensure the quality of agency deliverables
• Ensuring focus on that, constructability, and quality Capacity planning at the agency, tracking of applications, and load balancing between agencies Billing to be accurate and processed without delays
• Spoke location management Coordinating with Branches in spoke locations for Query resolution
• Special focus on the Agency management in upcountry locations
• Travel to spoke locations for location /agency reviews.

Training, development & rotations

• The trick in managing a successful program is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• The Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programs.
• The key to an effective training function is active participation by all stakeholders, including Learning managers and HR managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualizing the training programs...and while conducting sessions.
• At HDFC Bank - with its induction, onboarding, and behavioural training programs like service excellence and leadership programs for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Compensation & benefits

The Officer salary for fresher in India at HDFC Bank can range from INR 2 Lakhs to INR 3 Lakhs per year. (Source: AmbitionBox)

Benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays, and bereavement leave

Work-life balance

HDFC offers you paid vacation and holidays which gives you a reasonable work-life balance. Work days are usually from Monday to Saturday with alternate Saturdays off. They have strict work timings.

Culture & vibe

• The HDFC Company is very casual.
• The employees are relaxed and friendly.
• The work environment is challenging and healthy competitive, and the career path is clear and transparent.

About you

Skills/work experience:

• Ability to learn
• Knowledge of Competition & Current trends in the financial industry
• Experience: 0 - 1 year

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.