Retail Branch Banking-Acquisition Service Officer null

About HDFC India

The Housing Development Finance Corporation Limited or HDFC was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994.

Your role

Job description

• To interact with corporates for Shopper Activation, SLC Credit, and other correspondence.

Responsibilities

• Acquisition of Salary and Family accounts from corporate employees, and their families & meeting monthly productivity benchmarks.
• Assisting Manager in coordinating with corporates & Key Officials of corporates for Shopper Activation to increase awareness about  various products offered by the bank to increase overall business
• Assisting Manager for Sales officers in contacting CSA enabler customers for higher activation. to increase customer engagement.
• Using Recommendation advisor and sharing the best product offer with all customers to get a faster conversion.
• To assist customers with their basic banking queries. (Address change, Net Banking Pin, Mobile number update, etc.).
• Assisting Manager & SSO to focus on the digital activation of all the new accounts.
• Assisting Manager & SSO in contacting every inactive account for activation of the salary accounts and tracking for regular SLC/OC.
• Assisting Manager Engage the HR / Admin / Finance teams at the corporate for routine account opening/induction programs / other banking requirements.
• Exploring cross-sell opportunities during every customer interaction. To discuss with every customer and offer a wide range of services and increase overall penetration.
• Explain and collect the appropriate documentation required for account opening as per the laid down KYC policy of the Bank for onward submission to the Branch delegated authority.
• Assisting Manager & SSO in conducting Lead Generation Activities like references, and help desks at corporate.
• To achieve a defined productivity benchmark for salary account sourcing & cross-sell.
• Reactivating accounts where salary has not been credited by calling on 1000 customers month on month.
• Assisting Manager in coordinating with the HR / Finance team of the Corporates for regular SLC Credit.
• Assisting Manager in coordinating with corporates & Key Officials of corporates for Shopper Activation to increase awareness about various products offered by their bank to increase overall business

Additional Responsibilities

• Preliminary responsibility of the officer is to interact with corporates for Shopper Activation, SLC Credit, and other correspondence.
• Coordinating with Corporates and customers for reactivation of salary accounts by calling 1000 customer month on month.
• Meeting & follow-up with the customer regularly through physical/telephonic after the account gets opened for Early funding of the sourced account with Salary Credit.
• Pitch higher variant salary accounts to Senior employees along with the managed program.
• Cross-Selling of various Products.
• Preparing Daily Sales Reports having the details of all the calls made during the day.
• Seeing the original copies of all the documents submitted by the customer for the account opening process.
• Ensuring that the customer signs are physically present in front of the officers.
• Reconcile install - kits with the AM and Branch team as per the Audit circular Sales Officer is required to ensure that all documentation/account opening formalities are completed in his/her presence.
• To verify the authenticity of the documents & identity of the customers.
• Ensure that the photograph submitted for the ID proof is visible & should match the photo on the AOD.
• Ensure Tatkal kits are available for the inductions.

Training, development & rotations

• The trick in managing a successful program is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• The Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programs.
• The key to an effective training function is active participation by all stakeholders, including Learning managers and HR managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualizing the training programs...and while conducting sessions.
• At HDFC Bank - with its induction, onboarding, and behavioral training programs like service excellence and leadership programs for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Salary & Benefits

The salary for this role in India at HDFC Bank can range from INR 2.1 to INR 2.9 LPA(Source: Ambition Box)

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays, and bereavement leave

Career progression

The rising Bankers Program is an initiative of HDFC Bank in collaboration with Amity Global Business School, to attract and develop young talent, who wish to pursue a career in Banking. This program aims to turn young graduates into highly-trained, well-groomed, customer-facing personnel. It entails on-campus learning for the first 5 months, followed by an internship for the next 3 months. Successful candidates will be awarded a Post Graduate Diploma certificate & a full-time job opportunity with the Bank.

Work-life balance

HDFC offers you paid vacation and holidays which gives you a reasonable work-life balance. Work days are usually from Monday to Saturday with alternate Saturdays off. They have strict work timings.

Culture & vibe

The bank is committed to maintaining the highest level of ethical standards, professional integrity, corporate governance, and regulatory compliance. HDFC Bank’s business philosophy is based on five core values: Operational Excellence, Customer Focus, Product Leadership, People, and Sustainability.

About You

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree
• Academic score: 50% +

Required work experience

• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 0 to 1

Required Skills:

• Good Team spirit
• Interpersonal skill
• Time / Team Management 
• Good communication skills
• Proactive & focused approach

Other:

• Reporting Designation: Acquisition Manager
• Reporting Department-Sub BU: EBFS

How to Apply

To apply for this position, simply click the “APPLY” button on this page.