Retail Branch Banking-RM Service Officers null

About HDFC India

The Housing Development Finance Corporation Limited or HDFC was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994.

Your role

• The preliminary responsibility of the officer is to lesioning with corporates for Shopper Activation, SLC Credit, and other correspondence.
• Coordinating with Corporates and customers for reactivation of salary accounts.
• Meeting & follow-up with the customer regularly through physical/telephonic after the account gets opened for Early funding of the sourced account with Salary Credit.
• Pitch higher variant salary accounts to Senior employees along with the managed program.
• Cross-Selling of various Products.
• Preparing Daily Sales Reports having the details of all the calls made during the day.
• Seeing the original copies of all the documents submitted by the customer for the account opening process.
• Ensuring that the customer signs are physically present in front of the OFFICER.
• Reconcile install - kits with the AM and Branch team as per the Audit circular Sales Officer is required to ensure that all documentation/account opening formalities are completed in his/her presence.
• To verify the authenticity of the documents & identity of the customers.
• Ensure that the photograph submitted for the ID proof is clearly visible & should match the photo on the AOD.
• Ensure Tatkal kits are available for the inductions.

Training, development & rotations

• The trick in managing a successful program is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• The Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programs.
• The key to an effective training function is active participation by all stakeholders, including Learning managers and HR managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualizing the training programs...and while conducting sessions.
• At HDFC Bank - with its induction, onboarding, and behavioural training programs like service excellence and leadership programs for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Salary & Benefits

The average annual salary for a Service Officer can range from INR 2.0 Lakhs to INR 3.0 Lakhs per year.

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays, and bereavement leave

Career progression

The rising Bankers Program is an initiative of HDFC Bank in collaboration with Amity Global Business School, to attract and develop young talent, who wish to pursue a career in Banking. This program aims to turn young graduates into highly-trained, well-groomed, customer-facing personnel. It entails on-campus learning for the first 5 months, followed by an internship for the next 3 months. Successful candidates will be awarded a Post Graduate Diploma certificate & a full-time job opportunity with the Bank.

Work-life balance

HDFC offers you paid vacation and holidays which gives you a reasonable work-life balance. Work days are usually from Monday to Saturday with alternate Saturdays off. They have strict work timings.

Culture & vibe

The bank is committed to maintaining the highest level of ethical standards, professional integrity, corporate governance, and regulatory compliance. HDFC Bank’s business philosophy is based on five core values: Operational Excellence, Customer Focus, Product Leadership, People, and Sustainability.

About You

• Category: Bachelor's Degree, Master's Degree
• Academic score: 50% +
• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 0 to 1
• Good Team spirit
• Interpersonal skill
• Time / Team  Working
• Good communication skill
• Proactive & focused approach

How to Apply

• To apply for this position, simply click the “APPLY” button on this page.

Source

• glassdoor.com
• youtube.com
• hdfcbank.com
• ambitionbox.com