Teller - Retail Branch Banking null

About HDFC Bank

HDFC offers many products and services to its customers, including commercial banking, retail banking, investment banking, wealth management, and insurance. The company also has its credit card, home loan, and auto loan schemes.

HDFC has more than 1,300 branches across India and many other countries. The company employs more than 15000 employees worldwide. HDFC is India's largest mortgage lender, insurance provider, and one of the country's largest non-bank financial services companies.

Your role

• Operations: Identify high transacting customers and reduce the transactions of these customers
• Identify Depleting customers and control them
• Reduce or improve on Band 1 and Band 2 Customers
• Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure
• Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error-free transactions of receipts & payments.
• Retail FX transactions processing.
• Vault Custodian Ensures the highest level of customer service.
• Ensure that the outward clearing process is adhered to
• ATM custodian.
• Identification of counterfeit cash and ensuring adherence to the process laid down by the bank
• Monitoring: Monitor large amounts of movements and report them as per reporting schedule if more than 1cr ensure updation on the portal.
• Identification and Closure of TOD account on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
• All high cash transacting Band 1 & 2 accounts are to be marked with a low severity memo, to ensure that cash transactions are not allowed.
• Such customers are to be directed to the BM based on f4 hotkey details.
• Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of ABQ, etc.
• Archival backup Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels.
• Preparation of voucher batch ticket for the day.
• Processing and follow-up for admin-related bills/ payments Periodic exchange of keys lodged with another branch
• Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
• Reporting: Fortnightly reporting on cash transactions 
• Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
• Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
• CBDT schedules reporting to WBO before Cut off times.
• Maintenance: Filing of MC/ DD stub copies and cancelled instruments Managing the returned cheques including proper maintenance of registers and customer intimation.
• Maintenance of counter stock register (DD/MC) Maintaining Salary uploads confirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.
• Bulk Stock Register Maintenance Printing, checking & Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position, etc.
• Maintenance of records/ register for host entry GL209 posting.
• Maintenance of Voucher Movement Register Coordinate for binding of records/ sending the same to the vendor at regular intervals.
• Ensure correct updation and verification in E-call back E.
• Customer Service: Lobby Management, Queue handling, Proper housekeeping, upkeep
• Ensure quality customer service is delivered
• Escalate irate customers to the Teller Authorizer or BM Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TATs about the Teller area
• Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures
• Check with customers if the process of complaint resolution has been managed well
• Preventive complaint management Asking for feedback from customers, who may not be complaining
• Discussing with staff the importance of getting feedback from customers regularly
• Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs
• Ensure Outward remittances and Other Retail Forex transactions are reported to the Treasury Mid office within Cutoff time in Deal
• Sales: Generate leads for Banks products with the emphasis on the following:
  • Generate Sales References for Liability products
  • Generate leads for Credit Cards
  • Penetration of Saving Accounts on non-liability customers
  • Ensure that customers opt for and get facilities of CBDT collections
  • Cross-selling Gold Bars
  • Cross-selling Forex Plus card and Gift Plus Card
  • Cross-sell FX Cash
  • Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).

Training, development & rotations

• The trick in managing a successful program is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• The Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programs.
• The key to an effective training function is active participation by all stakeholders, including Learning managers and HR managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualizing the training programs...and while conducting sessions.
• At HDFC Bank - with its induction, onboarding, and behavioural training programs like service excellence and leadership programs for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Compensation & benefits

The average HDFC Bank Teller's salary in India is INR 3 Lakhs per year. Their salary at HDFC Bank can range from INR 2.5 Lakhs to INR 4 Lakhs per year. (Source: AmbitionBox)

Benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays, and bereavement leave

Work-life balance

HDFC offers you paid vacation and holidays which gives you a reasonable work-life balance. Work days are usually from Monday to Saturday with alternate Saturdays off. They have strict work timings.

Culture & vibe

• The HDFC Company is very casual.
• The employees are relaxed and friendly.
• The work environment is challenging and healthy competitive, and the career path is clear and transparent.

About you

Skills/work experience:

• NRI Product and Regulatory Knowledge
• Experience: 0 - 3 years

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.