Video KYC-Officer null

About HDFC Bank

HDFC offers many products and services to its customers, including commercial banking, retail banking, investment banking, wealth management, and insurance. The company also has its credit card, home loan, and auto loan schemes.

HDFC has more than 1,300 branches across India and many other countries. The company employs more than 15000 employees worldwide.

HDFC is India's largest mortgage lender, insurance provider, and one of the country's largest non-bank financial services companies.

Your role

• Video Customer Identification Carry out Customer identification process through Video calls
• Performing due diligence checks & reviewing KYC documentation through Video calls
• Need to be consistent, thorough, accurate and credible while performing duties
• Need to be time bound & ensure the requests are closed with in stipulated timelines
• Interaction Quality Complete and accurate capture of call interactions
• Need to ensure defect rates are kept under acceptable levels
• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards.
• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
• Profiling of customers in order to aid right cross-servicing of Bank products
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.

Training, development & rotations

The key to aligning with the Group’s Vision and Mission starts with building and sustaining a great workplace for the employees and offering an environment and climate that is conducive to and harnesses employees’ talents and strengths.

The company’s people transformation initiatives continue to be focused on developing and building a strong leadership team, significantly improving our capability to attract the right talent, inculcating a high-performance culture, creating opportunities for development and growth both personally and professionally, and providing access to continuous learning and strengthening our holistic rewards framework that acknowledges excellent performance.

Salary & benefits

The average annual salary for a Video KYC Officer is around INR 2.6 Lakhs (Source: Ambition Box). In addition to salary, employees have reported the following benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays and bereavement leave

Work-life balance

Work-life balance is rated at 2.8/5.0 (Source: Glassdoor). Most employees review good work-life balance, however, some significant departments demand long working hours.

Culture & vibe

The HDFC Company is very casual. The employees are relaxed and friendly. The work environment is casual, with a dress code of business casual. 

About you

Here’s what HDFC is looking for with this role:

• Awareness of Banking regulatory guidelines, especially Anti Money Laundering
• Planning and Organizing Skills
• Interpersonal Skills
• Strong verbal & Written Communication skills Ability to draft summary
• Face-to-face customer handling skills
• Proficiency in Microsoft Office suite

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.