Virtual Care Officer  null

About HDFC Bank

The Housing Development Finance Corporation Limited or HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to accomplish the vision of becoming a world-class Indian bank. It caters to a wide range of banking services covering commercial and investment banking on the wholesale side and transactional / branch banking on the retail side. 

Your role

The role includes handling inbound calls received from customers enquiring about details of the product holdings, and product or process-related information. (for any / all product areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards, or any other Direct Banking calls)   

Description                                          

• Customer Interaction & Query/Complaints Management
• Call Quality
• Audit & Process Compliance
• Schedule Adherence & Service Productivity standards
• Other Operational Activities

Primary responsibilities

• Responsible for ensuring delivery of competent and consistent service in line with set standards that result in an enhanced customer experience for bank customers.
• To ensure that the defined productivity targets on service levels, call handling time, and quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs
• To ensure process compliance as per the set Audit and SQ guidelines.
• Cross-selling to the identified customers as per the defined process.

Training & development

The HDFC Bank has regularly been focusing on the training of its employees, both on the job as well as through training programs conducted by internal and external faculty. It has a dedicated Training Centre at  Lonavla, which presents a unique focal point to hold your training programs/ workshops /conferences /strategy meetings etc. 

Salary & benefits

The annual salary for the role at this company can range from 2L to 3LPA. HDFC offers a competitive salary along with benefits like:

• Health & Life Insurance
• Retirement and Pension Plans
• Performance-Based Bonuses
• Leave Benefits
• Employee Development and Training and many more.

Career progression

All young, talented individual with a personal value system who enjoys challenges, has a passion to excel, and can fit into the organizational culture, you could be a part of the growth journey at HDFC.

Work-life balance

Most employees find HDFC Bank to be supportive and accommodating, as it follows procedures and regulations regarding vacation leave and weekend leave. However, some employee reviews that there is a lack of work-life balance as their role is more demanding. It ultimately depends on the role and the team you will work for.

Culture & vibe

HDFC Bank's business philosophy is based on five core values - Operational Excellence, Customer Focus, Product Leadership, People, and Sustainability. An open and informal culture that values integrity, commitment, teamwork, and excellence in customer service. With great pride, and happy to state that HDFC has a highly motivated team of professionals and the lowest employee turnover rate in the industry.

About You

Educational qualifications

• Bachelor's Degree

Required work experience

• Exposure to banking is preferable
• Years of experience: 0 to 1

Required skills

• Good Team spirit
• Interpersonal skill
• Good communication skill
• Proactive & focused approach
• Banking Product & Process Knowledge
• Sales and Influencing Skills

How to Apply

Simply click on the “Apply on employer site” button and submit your application.

Source

• Benefits & work-life balance - Glassdoor.co.in/Overview/Working-at-HDFC-Bank-EI_IE100231.11,20.htm
• Training & career progression - hdfc.com/careers.
• glassddor.com/hdfcbank/salaries