Executive Diploma Trainee - Field Service null

About Hitachi

Hitachi is dedicated to driving transformative innovation and technology across industries and communities in India. As a committed partner in the nation's growth journey, they focus on digital and green transformation, aligning with India's emergence as a global leader in the digital age. By leveraging expertise in digital, green, and innovation, they aim to contribute to India's sustainable development, touching the lives of millions and accelerating progress towards a vision of a new India.

To know more, watch this video:

Your role

Mission Statement:

• Customer Relations: Contributes customer satisfaction by executing service work according to customer orders and expectations. Create and maintain good relationships with customers and identify new sales opportunities.
• HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
• Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on a daily basis.
• Projects: Handle green field projects independently including civil, installation, testing and commissioning.
• Continuous Improvement: Good interpersonal skills, flexible job demands, travelling.
• Communication: Customer handling skills, coordination/communication skills for taking support from cross-functional team members to address the customer urgency.

Your Responsibilities:

• Visit customer site to attend customer calls/address customer complaints.
• Investigation of failure mode, data collection and analysis.
• Conduct harmonic measurement and study as and when necessary.
• Health checkup of existing install equipment under AMC
• Prepare RCA/8D reports of customer complaints.
• Prepare ABRA, FQP, and Bar chart based on project requirements.
• Perform Installation checks, Testing of all equipment through suitable instruments & commissioning.
• Signing performance reports and collecting feedback & appreciation certificates from customers.
• Site learning feedback is conveyed to respective functions for improvement action in weekly calls.                                                                                  
• Coordination with the factory for attending to material and other warranty-related issues.                                                     
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Training & development

Hitachi's training and development efforts focus on equipping employees with the skills necessary to navigate complex issues in today's rapidly changing business landscape. Through initiatives like design thinking promotion and specialist training for data scientists, they aim to foster a workforce capable of driving innovation and solving challenges collaboratively. Training is conducted incrementally, starting with core talents leading key projects, and gradually expanding to include all front-line employees, supported by comprehensive materials and resources to facilitate learning and skill development across the organization.

Benefits

They offer rewarding and challenging career opportunities, as well as generous employee benefits such as:

• Health Care & Insurance
• Vacation & Paid Time Off
• Maternity & Paternity Leave
• Employee Assistance Program

Work-life balance

According to employee reviews, they appreciate the company's emphasis on work-life balance, with many citing it as a positive aspect of their experience. Reviews highlight a supportive work culture where employees are respected and given opportunities to learn while also maintaining a balance between work and personal life. Despite some challenges, such as demanding shifts or areas for improvement in certain aspects like canteen food, employees generally find Hitachi to be a productive and enjoyable workplace.

Company culture

Hitachi's culture is built on respect, collaboration, and diversity, emphasizing the value of each individual's uniqueness. With a focus on harmony, sincerity, and a pioneering spirit, employees are encouraged to work together, driving innovation and creativity to contribute meaningfully to society. This inclusive environment, nurtured over Hitachi's century-long history, ensures that every employee feels valued and supported in their mission to tackle cutting-edge projects and make a positive impact on the world.

To know more about their culture, watch this video:

About you

Your background:

• Diploma In Electrical & Electronics Engineering (EEE) with aggregate >7.5
• Excellent soft skills and basic knowledge of all Microsoft applications.
• Preferably resident of the North/Western part of India.
• Dedicated, focused, innovative and energetic personality.
• Proficiency in both spoken & written English language is required.

Source

The following sources were used in researching this page:

• hitachi.co.in/about/hitachi/
• hitachi.com/rev/archive/2019/r2019_03/03c01/index.html
• careers.hitachi.com/pages/discover-our-commitment
• careers.hitachi.com/pages/experience-our-culture
• glassdoor.com
• indeed.com