Corporate Leadership Trainee - Food & Beverage null

About Hyatt Hotels and Resorts

Hyatt is a company founded on family values, where coworkers become friends. They prioritize exceptional guest care, making it central to the operations. This dedication to providing a distinctive and heartfelt guest experience positions Hyatt as a leading global hospitality brand.

Your role

Summary:

• Hands-on Experience:
  • Work closely with experienced professionals to learn and contribute to day-to-day operations, projects, and initiatives within the food and beverage function.
  • Ensure the delivery of brand promise and always provide exceptional guest services.
  • Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to make sure problems are resolved satisfactorily.
  • Maintain positive guest and colleague interactions with good working relationships.
• Project Management:
  • Lead or support projects aimed at improving operational efficiency, enhancing customer experience, developing new products, or implementing strategic initiatives.
• Cross-functional Collaboration:
  • Collaborate with teams from different departments to solve complex business challenges and drive cross-functional initiatives.
• Adaptability:
  • Demonstrate flexibility and adaptability by quickly learning and adjusting to new roles, responsibilities, and environments.
• Commitment to Excellence:
  • Uphold our company's standards of quality, integrity, and excellence in all aspects of your work.
• Responsible Behavior:
  • Always exercise responsible behavior and positively represent the hotel management team and Hyatt International.
• Adherence to Policies:
  • Understand and strictly adhere to rules and regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
• Personal Presentation:
  • Ensure high standards of personal presentation and grooming.
• Responsiveness to Change:
  • Respond to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
• Attendance and Participation:
  • Attend training sessions and meetings as and when required.
• Additional Duties:
  • Carry out any other reasonable duties and responsibilities as assigned.

Training & development

Hyatt is dedicated to ensuring their colleagues are well-prepared for their current roles and aspirations. All employees participate in an Orientation to understand the company's purpose, goals, values, principles, and role-specific training. Many Hyatt properties use the MyLearning portal for additional training materials on topics like brand experience and hotel culture. Some of the learning and growth opportunities include:

• Training and Development:
  • Participate in training sessions, workshops, and seminars designed to enhance leadership, communication, problem-solving, and technical skills.

• Rotation through Various Departments:
  • Participate in rotational assignments across different departments such as operations, marketing, finance, procurement, and quality assurance to gain a holistic understanding of our business operations.

• Mentorship:
  • Receive guidance and mentorship from senior leaders within the organization to support your professional growth and development.

• Continuous Learning:
  • Stay updated on industry trends, market dynamics, and best practices through self-directed learning and participation in industry events or conferences.

• Performance Evaluation:
  • Receive regular feedback through quarterly performance evaluations to track progress and identify areas for improvement.

Benefits

Benefits Offered by Hyatt:

• Enjoy unlimited discounted stays at Hyatt hotels worldwide.
• Connect with colleagues who share your interests and backgrounds for networking and mentorship.
• Access lounges with computers, TVs, and comfortable furniture for relaxation during breaks.
• Enjoy affordable and nutritious meals at colleague dining rooms.

Career progression

Hyatt is expanding its network of community-based organizations to offer on-the-job training programs and full-time employment opportunities. Their commitment to creating an inclusive and supportive environment empowers colleagues to thrive, explore new positions, and advance their careers through tailored professional advancement initiatives and resources.

Work-life balance

The hotel has a five-day workweek and shares work schedules a week ahead, helping staff plan their time and balance work with life. They make sure everyone leaves on time too. Also, HR talks to employees to understand how they feel and create a friendly workplace where people are happy.

Culture & vibe

At Hyatt, fostering belonging and community is paramount. They cherish connections among colleagues, guests, and the community, embodying values of Respect, Integrity, Creativity, Humility, Empathy, and Fun in all aspects of their daily interactions.

About you

Qualifications:

• Graduate of Hotel School, Bachelor's degree, or equivalent in hospitality or a related field
• Strong analytical and problem-solving skills with the ability to think strategically and creatively
• Excellent communication, presentation, and interpersonal skills
• Leadership potential with the ability to work effectively both independently and as part of a team
• Passion for the food and beverage industry and a desire to pursue a career in corporate leadership
• Prior internship or work experience in the food and beverage industry is preferred but not required
• Willingness to relocate and travel as required for rotational assignments or training opportunities
• Commitment to professional growth and continuous learning

Sources 

The following sources were used in researching this page:

• about.hyatt.com
• hyatt.com
• youtube.com