Site Support Analyst null

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership, and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients, and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business, and meeting client needs.
• As a member of staff, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business, and meeting client needs.
• Ensure that all objectives, metrics, quality, and timelines are adhered to relating to the Site ID process, communication, and system accuracy.
• Manage Site ID Surveys and questionnaire responses in Qualtrics based on Site ID Questionnaire and ranking plan provided by Site ID Leads.
• Set up Mapping of Questionnaires to ISPRINT.
• Analysis of Questionnaire responses via set up of SAT (Site Assessment Tool) and Qualtrics dashboards
• Update the iSPRINT database. This will include, but not be limited to:
• ISPRINT Survey set up
• Loading of investigators to surveys
• Generation of Communication Templates
• Generation of Reports
• Survey member status update and tracking of relevant dates
• Ensure sites are uploaded to ICOTrial
• Tracking & filing of Site ID documents (eCDS, eSIS, IECQ) in Box
• Act as SMEs for ISPRINT, Qualtrics, and Site Assessment Tool (SAT).
• Ensure the Box folder for the study is set up.
• Volunteer and share workload to promote a work equity culture in the team.
• Ensure that all internal and external customers receive the appropriate level of service and response from the FSA team. Ensuring that all activities and plans are delivered on time, to high quality, and are compliant with the customer's needs.
• Actively participate in data analysis projects and initiatives as assigned, being able to make sound decisions based on available information to contribute to the success of the group and ICON.
• Be able to network and collaborate with other professionals, attending and presenting at meetings both internally and externally.
• To undertake other reasonably related duties as may be assigned from time to time.
• Travel (approximately 10%) domestic and/ or international.

Benefits of Working in ICON

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect the delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfill your sense of purpose and drive lasting change.