Customer Relations Co-Worker null

Who you are

As a person, you are passionate about people, business, and IKEA’s purpose, and continuously driving better performance. You are energized by increasing customer value, driving business growth, and contributing to the overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have;

• Ability to handle several tasks at the same time.
• Ability to work alone but also as a team player.
• Ability to work in a multi-tasking environment.

Your responsibilities

• Work with my manager to identify solutions to customer issues.
• Actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
• Listen to feedback from customers when it is given and ensure passing this on to my manager.
• Help and support my colleagues when needed and share knowledge with them and encourage them to do the same.
• Know about the services offered in my store and use this knowledge to help customers.
• Be a good ambassador for the IKEA store in all contact with our customers and I give them a good reason to return again and again.

At IKEA it’s all about our customers. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and creating genuine interactions. We’re a bunch of people who are truly passionate about people!