AMP Admissions Engagement Team Intern null

Your role

They are looking for Customer Engagement Associates to own and drive the prospective student/applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes.

Job outline

• Responsible for ensuring superior customer experience, while meticulously handling all customer enquiries through emails & calls.
• Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and initiate multiple phone calls to counsel and convert these prospects into applicants.
• Counsel, guide and support the domestic and international candidates through the entire application process.
• Provide support for admissions outreach-related activities, including info sessions and trade fairs.
• Working knowledge with CRMs such as Salesforce would be an added advantage.
• Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization.
• Reports daily and weekly work completed and in-queue; lead conversions through various stages of lead nurturing funnel; lends complete visibility to the reporting manager and programme leads (matrix reporting).

Key responsibilities

• Handle all outbound and inbound enquiries – emails and phone calls
• Handle walk-ins and coordinate campus visits
• CRM – data entry and reporting

Job interface/relationships

• Internal:
  • Outreach (Branding, Marketing, Sales)
  • Digital Marketing
• External:
  • Prospective Students

Any other significant input

• ISB is an Equal Opportunity Employer (EEO), and in general, their work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of them is at times expected to stretch their limits and also pitch in on weekends.

About you

Knowledge/education

• Graduate under related or other disciplines

Specific skills

• Customer orientation
• Experience in lead nurturing and sales development through call and email management
• Communication (written and verbal)
• Excellent interpersonal skills
• Ability to manage multiple responses, coordination & attention to details
• Comfortable in working long hours/weekends as per business need

Desirable experience

• 1-3 years of experience
• Sound working knowledge of Salesforce and Microsoft Excel
• Ability to present data effectively to aid actionable insights would be an edge

Benefits

Once you are part of the ISB family, they guarantee a life-changing experience and provide the following benefits:

• A compensatory off can be taken in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.
• Unlimited access to one of Asia's finest library and a chance to enhance their knowledge resources
• A plethora of state-of-the-art facilities like a Gym, Salon, Yoga, Meditation and Medical Centre not just for the employees but also for their immediate family members
• Daycare facilities and the freedom to bring your child and family for occasional office visits
• Complimentary access to ISB events and seminars
• Professional development opportunities

Training & development

ISB provides unlimited access to one of Asia's top libraries, providing a valuable resource for continuous knowledge enhancement. They are deeply committed to professional development, supporting their staff through programs like the Executive Development Program (EDP) and E-Saathi to enhance their skills and stay competitive. They also promote a culture of openness and collaboration, encouraging the free exchange of ideas and transparent communication.

Career progression

They are committed to creating a learning and progressive environment, offering an enriching career journey for the staff. ISB strongly support professional growth through in-house programs like the Certified Business Program (CBP) and Advanced Leadership Program (ALP), which enhance managerial and leadership skills, helping staff advance their careers.

Sources

The following sources were used in researching this page:

• isb.edu/en/careers/Benefits.html
• isb.edu/en/careers/ValuesatISB.html
• isb.edu/en/careers/careers-at-isb.html