User Experience Researcher null

The role of a UX Researcher at InMobi is to aid and assist in creating and clarifying product strategies, help conceptualize UX ecosystems in ways that mitigate complexity, and inspire teams to push the boundaries of what’s possible. It is essential that one possesses a clear vision of the future of user experience and has the unwavering focus and courage to pursue forward-thinking design.

The Telco Cloud Services team in InMobi is made up of multi-disciplinary members (UX Designers, Researchers, Content Strategists, Program Managers, and Engineers). User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

In this role, you’ll take the time to understand not just the execution side of UX, but also the business aspects of the products we build. You’ll collaborate with leaders of other UX, Engineering, and Product Management teams to create innovative experiences across all of InMobi’s ITC products. You will find yourself leveraging your innate passion and hunger to build highly functional and visually appealing products satiated.

Our goal is to provide excellent Help and Support experiences for all InMobi ITC products, by enabling users to find the best solution for them as quickly as possible. And we want you to help us find those solutions in the most efficient and effective ways possible.

As a user experience researcher at InMobi, you will find yourself being partnered with senior UX researchers and folks from the product design, support, growth, and engineering to help answer the questions that will shape their long-term vision and strategy. To do this, you'll help and conduct primary and secondary research to discover and define the problems the users are encountering, and prioritize them, before handing them over to the cross-functional teams to solve.

Roles & Responsibilities

• Help frame questionnaire designs and conduct studies across key products and product areas.
• Assist in conducting end-to-end research projects that help teams to understand InMobi customers and uncover actionable insights.
• Help identify appropriate participants from the research panel and outside.
• Work with cross-functional teams on product direction based on research findings.
• Organize and tag data and help in data debriefs, synthesis, and analysis sessions.
• Partner with Senior UX Researchers and help share the ongoing work.
• Help facilitate communications carrying insights and recommendations across the company.
• Learn and help others at InMobi to conduct their research and make customer-centric decisions.

Must have skills

• Bachelor’s or Master’s in Psychology / Anthropology / Behavioural Economics / Sociology or other similar applied social sciences.                  
• Ability to, concisely, and persuasively communicate findings: verbally and in writing.
• Proficiency in MS Office (Powerpoint, Word, Excel – in that order)  
• Data visualization skills – Qualitative & Quantitative
• Familiarity with remote whiteboarding tools like Miro
• Intimate knowledge of project management tools like Notion, Asana, etc.

Behavioral strengths

• An innate and never-ending sense of curiosity.
• Excellent verbal and written communication skills.
• Ability to work with cross-functional stakeholders.
• Ability to work in a scale-up environment through ambiguity.
• Strong desire to learn more and question the status quo.
• Low ego and the ability to take feedback positively.