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Your role

Job Description

The primary role will be to be part of the Application Support and Services team, responsible for support and faster resolutions of tickets with the first-time-right philosophy. The ideal candidate should be able to work on application support projects with a can-do attitude and work in a dynamic, fast-paced environment with quick learning. 

Key Responsibilities

• Troubleshooting customer-reported issues
• Performing analysis of root causes
• Evaluating and resolving complex problems that arise
• Performing standard operating procedures and user administrative tasks
• Strong analytical and problem-solving skills to work on support tickets (Support & Service requests, Incidents, CRs, enhancements..)
• Good team player but independent enough to work as an individual contributor
• Keeping all stakeholders updated about all the issues, progress, and updates
• To work in the Global support team in shifts to support different time zone
• Good verbal and written communication and presentation skills

About you

Qualification

• Preferred -  BCA, MCA, BE
• Need to work in shifts on rotation
• Good communication skills and ready to learn Pharma and QMS domain for Product Implementation.
• Technical knowledge good to have SQL with .Net

Benefits

Some of the benefits that you will enjoy in working at IQVIA:

• Medical, dental, and vision coverage
• Mental health support
• Well-being programs and events
• Flexible work environment
• Time off for leisure, personal time, and corporate holidays
• Parental leave for birth or adoption
• Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
• Community engagement
• Financial planning
• Commuter benefits
• Learning & development

Training & development

At IQVIA, new possibilities are explored through collaboration with colleagues who help achieve goals and experienced leaders who support career growth. Team projects, networking opportunities, and social engagements empower interns to embrace the culture of collaboration and leverage the diverse skills of extraordinary colleagues and supportive leadership. Learning & development includes training systems, AI talent marketplace tools, leadership training programs, employee recognition programs, and mentorship programs.

Career progression

With a growth mindset, IQVIANs always look for new ways to stretch, grow, and explore new possibilities. From training platforms and learning pathways to networking opportunities and mentorship programs, you will acquire the skills and experiences needed to jumpstart your career.

Sources 

The following sources were used in researching this page:

• jobs.iqvia.com/en/benefits
• jobs.iqvia.com/en/interns
• youtube.com/@IQVIA