Customer Support Intern null

About Kaspersky

Kaspersky is a global cybersecurity company specializing in developing and providing antivirus software and cybersecurity solutions to protect individuals, businesses, and governments from cyber threats. They focus on creating advanced technologies to combat evolving cyber threats and safeguard digital environments.

Your role

As part of the job, your role and responsibilities include:

• Manage Premium Support Contracts - Transferring data between systems
• Prepare various reports to assist the customer support team in their operations
• Attend team meetings, actively participate, and maintain precise meeting minutes
• Contribute to knowledge management efforts, and assist in maintaining and updating the internal knowledge base and documentation

Training & development

Upon joining the internship program of Kaspersky, you will collaborate with industry experts, boost your tech knowledge, and map out an exciting career trajectory. What’s more, the internship will provide you with a unique opportunity to work in an international environment.

Benefits

Below are some of the benefits of an intern at Kaspersky:

• Flexible work
• Gain real-world experience
• Get exposure to cutting-edge technology
• Build your professional network
• Have the chance to work on global projects

Career progression

After the internship at Kaspersky, you will get competitive work experience and earn a Certificate of Completion of the program from Kaspersky.

Work-life balance

The work-life balance at Kaspersky is rated 4.4/5 and the company is known for maintaining a healthy work-life balance, offering employees the flexibility to manage their work responsibilities while enjoying personal time. The company values the well-being of its staff, fostering an environment where they can achieve professional success without sacrificing their personal lives.

Culture & vibe

The company culture at Kaspersky is rated 4.4/5. The work atmosphere is energetic and collaborative, promoting innovation, teamwork, and a strong dedication to top-notch cybersecurity. The inclusive and positive vibe among team members creates a shared sense of purpose, making it a great place to tackle cybersecurity challenges together.

About you

To be eligible for this position, you will need the following requirements:

• Fluent in English
• Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, team-oriented environment
• Strong problem-solving skills and attention to detail
• Familiarity with Kaspersky products is a plus

Required skills:

• Proficiency in MS Office Suite
• Understanding of basic computer troubleshooting
• Ability to manage multiple tasks and priorities
• Experience with Jira is a plus

Personal Attributes:

• Customer-focused and service-oriented
• Proactive and willing to take initiative
• High level of integrity, confidentiality, and accountability
• Open to feedback and continuous learning

Sources

The following sources were used in researching this page:

• linkedin.com/jobs/view/3827919022
• youtube.com
• glassdoor.co.in