Activation Officer null

About Kotak Mahindra Bank

The Kotak Mahindra Group, established in 1985, is a prominent financial services conglomerate in India. With a wide array of offerings, the Group covers all aspects of finance, addressing both personal and corporate requirements. Services include commercial banking, stock broking, mutual funds, life insurance, and investment banking.

Your Role

Activation team members are expected to help Corporate/CA customers on “How to use the Cash Management platform”. This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues, and helping customers to use & increase the usage of technology to process the transactions.

This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.

Responsibilities

• Understand customer requirements & train the customers on the usage of the Cash Management Platform
• Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
• Support Consumer & Commercial Bank customers for modification/service-related queries.
• Help channels in giving demonstration of the system to existing as well as prospective clients.
• Monitor, push & ensure the productivity of other activation channels
• Interact with the Implementation team, setup team & operations to ensure the customer is served as per agreed TAT
• Understand specific MIS requirements of the customers and arrange to deliver reports accordingly.
• Prepare the MIS & MIS analysis on the assigned customer portfolio
• Increase product penetration & work on customer feedback.

Training & development

Through valuable on-the-job experience, formal and informal coaching, mentoring, and shadowing the bank grooms leaders to take on new roles. Apart from the managerial and leadership programs, you can make the most of the 350+ unique functional and development programs on a range of topics.

Benefits

Some of the benefits offered to employees at Kotak Mahindra Bank include:

• Competitive Salary
• Performance-Based Variable Pay
• Insurance Coverage
• Retirement Benefits:
• Employee Stock Purchase Plan
• Leave Policies
• Employee Assistance Program
• Training and Development
• Employee Engagement Activities.

Career progression

Kotak Mahindra Bank promotes a wide range of talent development and recognition initiatives, all designed to allow you to learn, grow, and maximize your potential. These include 360-degree assessments, progress discussions, individual development plans, talent review discussions, leadership development programs, and 350+ unique functional and developmental programs. 

Work-life balance

Kotak Mahindra Bank offers a good work-life balance to its employees through flexible working hours, employee-friendly policies, remote working benefits, wellness programs, stress management sessions, and recreational activities to help maintain a work-life balance.

Culture & vibe

The right environment makes all the difference. At Kotak Bank, they take pride in having built a dynamic culture that brings out the best in you. Their culture is one of their biggest strengths. It's what sets them apart and attracts the best and the brightest in the industry. The bank’s core values are at the heart of its steady success and evolution as a company. It’s not just their success that drives them. It’s the success of people as well on both the professional and personal fronts.

About you

Job Requirements:

• Good written and oral communication skills
• Should have good communication skills – written and verbal.
• Good knowledge of MS Office & MIS Tools
• Fresher/1 year of post-degree experience in CMS Product, Implementation, Branch Banking, or Operations

Personal Requirements

• Must be a self-starter
• Must be sales-oriented/ready to travel
• Must be market & tech-savvy, with good networking skills
• Must be proactive and with high energy levels
• Must be analytical, practical, and have an aptitude for troubleshooting.
• Must have good interpersonal skills, be tenacious, detail-oriented, tough-minded when needed, but diplomatic.
• Graduation with IT specialization or additional certification in IT
• Preferably Fresh BBA/MBA/MCA/BSE-IT

Professional Requirements

• Must be able to settle in an environment requiring entrepreneurial/ building skills
• Keen interest in structuring, implementing & activating deals 
• Must be capable of working with a team
• High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines
• Excellent communication, negotiation, and planning skills

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section. You can then select the state and the city you are looking for, and start applying for the position.

Sources

The following sources were used in researching this page:

• Kotak.com/en/about-us/careers/building-capability.html
• Youtube.com
• Ambitionbox.com/benefits/kotak-mahindra-bank-benefits.