Comm. Bank HO & Support - Customer Service Representative null

Your role

Responsibilities

• Working towards resolution of customer concerns and closing the loop with customers.
• Attending to cases from MD’s Desk / Other Senior Management of the organisation.
• Following up on escalated cases regularly and getting them closed within defined TAT.
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases.
• Work on the root cause of the concern and ensure necessary changes are suggested to ensure the issue is fixed so the same or another customer does not face a similar issue with them.

About you

Requirements

• Has customer centricity (Keeps the Customer First) in all perspectives
• Has good communication skills (written and verbal)
• Has sound process/product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure/implementation

Benefits

As part of Kotak Mahindra, you will receive benefits such as:

• Wellness Initiatives: A number of initiatives to promote health and well-being, including a dedicated online wellness portal, vaccination camps, medical insurance, seminars and more.
• Employee Engagement: Festival celebrations and bashes, family-oriented programs, in-house sports tournaments, a well-stocked in-house library.
• Leadership Connect: Regular interactions between employees and leaders not only help you understand the company vision better but also provide valuable feedback and ideas.
• Rewards and Recognitions: A wide array of recognition programs ensures that no achievement goes unnoticed, while also giving tangible rewards to the best employees.

To know more, watch this video:

Training & development

Kotak Bank is committed to nurturing employees through extensive talent development and recognition initiatives. Their offerings include 360-degree assessments, individual development plans, talent review discussions, and over 350 functional and developmental programs. Flagship programs include sessions with top leadership for insight sharing, mid-management transition support, and informal coaching and mentoring to prepare employees for new challenges and opportunities.

Career progression

They emphasize building future leaders through talent development and recognition initiatives designed to maximize potential. Their flagship programs include sessions with top leaders for insights and guidance, and structured transitions from mid-management to ensure new leaders quickly adapt and excel in their roles. Kotak Bank nurtures a transparent and ethical environment where all employees are given equal opportunities to shine and grow.

Sources

The following sources were used in researching this page:

• kotak.com/en/about-us/careers/working-at-kotak.html
• kotak.com/en/about-us/careers/building-capability.html
• kotak.com/en/about-us/careers/kotak-values.html
• youtube.com