Kotak Mahindra Bank offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third-largest private sector bank by assets and by market capitalisation as of November 2021.
Your Role
In this role, you need:
To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer satisfaction.
To identify and convert the opportunities for cross-selling (banking product) on customer calls.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Training, development & rotations
Kotak Mahindra is an eminent banking and financial services group, offering a wide spectrum of services to cater varied needs of individuals as well as corporates. The bank provides several training programs in different sectors,
The progress of learners was monitored automatically to determine gaps in performance and address them continually.
Performance Improvement Program was organised to provide supervisor-level counselling for learners.
A periodic analysis was done to improve the rule sets and attain maximum business objectives.
Salary & benefits
The annual salary for this role can range from INR 2.7 Lakhs to INR 3.5 Lakhs (Source: AmbitionBox). Theyprovide the following benefits
Kotak Bank believes that building the future begins with creating more leaders within the organisation. That’s why Kotak Bank promotes a wide range of talent development and recognition initiatives, all designed to allow you to learn, grow and maximise your potential. A few of their flagship programs include;
Sessions with the top leadership
Informal coaching and mentoring
Leadership transformation program
Transition from mid-management
Learning and development programs
Sales leadership framework
Work-life balance
It has a good work-life balance with understandable cooperative teams.
Culture & vibe
The right environment makes all the difference. At Kotak Bank, they take pride in having built a dynamic culture that brings out the best in you. Their culture is one of their biggest strengths. It's what sets them apart and attracts the best and the brightest in the industry. The bank’s core values are at the heart of its steady success and evolution as a company.
It’s not just their success that drives them. It’s the success of people as well—on both the professional and personal fronts.
About you
To apply for this position, you must have,
Skills
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge.
Possess an upbeat, positive can-do attitude & works with integrity.
Team Player, collaborative Self-motivated person with the ability to act as a role model within the organisation.
Should be able to establish rapport quickly with peers, managers & customers
Qualification
Graduate.
Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
Freshers can also apply, Excellent communication skills – Verbal & Written.
Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays.
Flexible to get scattered 8 Weeks Offs in a month with 9hours shifts.
How to apply
To apply for this role, just click on the Apply button, which navigates to the career section. You can then select the state and the city you are looking for, and start applying for the position.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Business
Business Administration
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)
Work rights
The opportunity is available to applicants in any of the following categories.