Team Leader- Credit Card Retail Sales null

About Kotak Mahindra Bank

Kotak Mahindra Bank offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third-largest private sector bank by assets and by market capitalization as of November 2021. 

Your Role

• Responsible for selling credit cards to ‘new to bank’ customers via a team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pumps, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintaining the productivity of the team.
• The main & most important job is to find the right candidates (Sales executives) for the team and get the boarded as per the norms of the bank.
• Provide training to the new joiners before they hit the field and also keep the existing team updated with the bank's latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & bank sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross-functional teams & RTO cases.
• Tracking applications till the final card is out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant and as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within the stipulated TAT
• Keeping up-to-date knowledge on products, policy, and competition and downloading the same to the team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures, and business ethics codes.
• Engage & educate customers on credit card product usage 

Training, development & rotations

Kotak Mahindra is an eminent banking and financial services group, offering a wide spectrum of services to cater varied needs of individuals as well as corporates. The bank provides several training programs in different sectors,

• The progress of learners was monitored automatically to determine gaps in performance and address them continually.
• Performance Improvement Program was organized to provide supervisor-level counseling for learners. 
• A periodic analysis was done to improve the rule sets and attain maximum business objectives.

Salary & benefits

The annual salary for this role can range from INR 1.5 Lakhs to INR 2.9 Lakhs (Source: AmbitionBox).  They provide the following benefits

• Wellness Initiatives
• Employee Engagement
• Team outing
• Leadership Connect
• Rewards and Recognitions
• Women-friendly part-time work policy
• Sabbaticals
• Medical expense coverage
• Health insurance
• ......read more

Career progression

Kotak Bank believes that building the future begins with building more leaders within the organization. That’s why Kotak Bank promotes a wide range of talent development and recognition initiatives, all designed to allow you to learn, grow and maximize your potential. A few of their flagship programs include;

• Sessions with the top leadership
• Informal coaching and mentoring
• Leadership transformation program
• Transition from mid-management
• Learning and development programs
• Sales leadership framework

Work-life balance

It has a good work-life balance with understandable cooperative teams.

Culture & vibe

The right environment makes all the difference. At Kotak Bank, they take pride in having built a dynamic culture that brings out the best in you. Their culture is one of their biggest strengths. It's what sets them apart and attracts the best and the brightest in the industry. The bank’s core values are at the heart of its steady success and evolution as a company.

It’s not just their success that drives them. It’s the success of people as well—on both the professional and personal fronts.

About you

To apply for this position, you must:

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry) 
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on the field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with a proactive approach

​​​​How to apply

To apply for this role, just click on the Apply button, which navigates to the career section. You can then select the state and the city you are looking for, and start applying for the position.